Field Service Technician Supervisor

Company : Safran Seats Job field : Customer services and support Location : Gainesville , South Carolina , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 5 years Professional status : Technician Salary range : based on experience and market, HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a Field Service Technician - Supervisor youll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

Mentor Mechanics on technical skills, best practices and adherence to Safran processes.

Get daily Airframer non-conformity and production reports

Direct crew and set daily tasks priority for Safran aircraft workload. This includes assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meetings, attending project status meetings and generating project status tie-in reports.

Create emergent removal paperwork to install / replace parts at the Airframer.

Report Quality issues to the appropriate parties within the organization

Analyze discovered quality issues with Mechanics

Add all QA issues to the appropriate tracking document or system

Verify teams Time Sheet for accuracy prior to submittal to Manager.

Manage performance, behavior, training needs, etc. of the team.

Continuously seek Operational Excellence and continuous improvement.

Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates.

On Site Support, On Site Support, High School Diploma, Customer Support/Service, Aerospace and Defense, Mentoring, Best Practices, Order Picking/Packing, Establish Priorities, Performance Management, At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

• High School Diploma or equivalent required. Associates degree in a related technical field preferred.
• 6 years of Technical Field Service or technical experience related to the aerospace industry.
• Leadership or supervisory experience is preferred.
• Knowledge of Safran passenger seating preferred.
• High level of organizational skills, employing various tracking, note taking and visual management techniques to maintain clarity in reporting status.
• Natural mechanical ability with hand and power tools.
• Experienced in referencing CMMs, Drawings, PQS and installation documents to find solutions to resolve issues.
• Experienced reading and interpreting documents such as electrical drawings, MSDS sheets, maintenance manuals, product specifications and service bulletins.
• Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes electrical troubleshooting, painting, declam and cosmetic repairs.
• Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words.

Across all team members, we are looking for the following attributes:

• Innovative & Curious
• Collaborative & Inclusive
• Committed to Safety
• Trustworthy
• Results Focused
• Driven to Excellence
• Powered by Teamwork

Competitive salaries

• Paid holidays
• Recognition programs
• Comprehensive benefits
• Retirement (401K) plans with employer match
• Professional development opportunities
• Tuition assistance
• Over 300 career paths across global sites

Highlights from our facility

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together., Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazines ““Worlds Best Companies 2025”” ranking.

With more than one million seats installed across the fleets of the worlds leading airlines, Safran Seats is one of the global leaders in passenger, crew, aircraft and helicopter seating, delivering innovative, high value-added solutions.