IT Technical Support Administrator (2 days onsite)
New Millennium Consulting
Katy, TX, United States
4 days ago
- Discuss this with your agent
- Open in Claude
- Open in ChatGPT
Apply on www.dice.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Compensation
$80,000.0 - $90,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
User Authentication
Microsoft Outlook
Hyper-V
Networking Hardware
Network Administration
Software Deployment
Virtual Machines
Wireless Access Point
Wi-Fi Technology
Firewalls (Computer Science)
Information Technology
+2 more
Unified Endpoint Management
Vmware
Job description
- Provide onsite technical support to end users during standard business hours, ensuring timely resolution of incidents and service requests.
- Troubleshoot and support end-user workstations, printers, scanners, large-format printers, conference-room equipment, Wi-Fi access points, network equipment, and telephony devices.
- Support user authentication, password resets, account access, and common endpoint connectivity issues.
- Perform IT equipment Move, Add, and Change (MAC) activities, including physical workstation and peripheral moves, setup, and validation.
- Provide Microsoft 365 support, including common user, Outlook, Teams, OneDrive, and access-related issues.
- Provide onsite hands-and-feet support for remote technical teams, including equipment checks, cabling, connectivity validation, device reboots, and basic hardware replacement or installation.
- Assist with basic system and network administration, endpoint configuration, software deployment, and routine infrastructure checks.
- Maintain accurate incident, service-request, asset, and troubleshooting documentation in the designated IT service-management system.
- Liaise with the CIO, CTO, and other technical stakeholders to support new IT services, technology improvements, implementations, and operational initiatives.
- Provide remote technical assistance to other customers as and when required.
Requirements
- 5+ years of experience in IT Support, System Aministration, or a similar hands-on technical role.
- Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.
- Infrastructure experience including working knowledge of Networking with switches, Access Points, Firewalls, etc.
- Working knowledge with either Hyper-V, VMware or any Virtual Machines.
- Experience supporting multi-site environments and providing remote support to users at other locations.
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.dice.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Loading talks and stories from around this roleβ¦