SOAH - Systems Administrator III (Microsoft 365 & SharePoint Services)

Performs complex (journeylevel) systems administration work. Responsibilities include the upkeep, configuration, and reliable operation of agency information systems. Installs and upgrades computer components and system software to ensure system performance, security, and availability. Serves as a help desk administrator, responding to daily calls, emails, and support requests to resolve technical issues and maintain a high level of customer service. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

This position operates in a hybrid work environment. The employee must be willing and able to work in the office each week according to a designated schedule and provide additional in office coverage as needed. When teleworking, the employee is responsible for maintaining an appropriate workspace and ensuring access to reliable high speed internet and other necessary infrastructure to support business operations effectively., * Administers and supports Microsoft 365 services, including SharePoint Online, Exchange Online, Teams, OneDrive, and Entra ID, ensuring reliable performance, security, and effective user adoption.

• Provides advanced troubleshooting and support for hardware, software, and network issues across the environment.
• Responds to incident and problem tickets by fulfilling service requests, resolving technical issues, and completing assigned tasks in a timely manner.
• Performs system installation, configuration, maintenance, and upgrades of servers, operating systems, and enterprise applications in accordance with organizational standards.
• Assists in evaluating, selecting, and implementing system hardware and software solutions to improve performance, reliability, and scalability.
• Develops, updates, and maintains technical documentation, including operating procedures, troubleshooting guides, maintenance plans, and system administration processes.
• Performs related work as assigned., * Selected applicant must reside in Texas and report to the Austin office.
• The State Office of Administrative Hearings has a flexible remote work policy subject to the discretion of the Chief Administrative Law Judge.
• Applicants must be able to certify their ability to maintain the security and integrity of critical infrastructure and information systems.
• Criminal background checks, driving history, and reference checks are conducted on all applicants selected for hire. Certain positions require a fingerprint background check that is submitted to the Federal Bureau of Investigation (FBI).
• The State Office of Administrative Hearings participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the United States. The agency does not participate in any visa sponsorship program.
• The State Office of Administrative Hearings is an equal opportunity employer. Any form of unlawful discrimination, harassment, or retaliation that affects any aspect of employment and participation in the workplace environment is strictly prohibited.
• Men aged 18 through 25 must be registered with the Federal Selective Service System or have an exemption from registration.
• Applicants contacted for interviews who need special accommodations should notify Human Resources prior to the interview.

• Four years experience in systems administration, help desk support, or technical system support; or
• Graduation from an accredited college or university with a bachelors degree in a technologyrelated field may substitute for the required experience; or
• Graduation from a technical school in a related technology field may substitute for experience

Preferred Qualifications

• Major course work in Information Systems, Information Science, Computer Science or a related field.
• Technical certifications relevant to this position.
• Prior experience working in an IT department within a state agency.
• One or more years of handson experience administering SharePoint Online in a midsized environment.
• Experience creating and maintaining PowerShell scripts for automation and administrative tasks.

Knowledge/Skills/Abilities

• Knowledge of Microsoft Windows 11 enterprise environments, Microsoft Server/Domain Controller infrastructure and desktop hardware architectures.
• Knowledge of teleconferencing and collaboration technologies such as Microsoft Teams, Zoom, and conference room audiovisual systems.
• Knowledge of Microsoft 365 administration including Entra ID, SharePoint Online, Exchange Online, Intune, and Teams administration.
• Knowledge of Remote access technologies, modern VPNs, and Zero Trust concepts (Global Secure Access/SSE).
• Knowledge of SharePoint Online architecture, modern site structures, lists, libraries, permission models, and interactions with Microsoft 365 groups.
• Skilled in managing help desk tickets and associated workflows.
• Skilled in configuring, deploying, and preparing computer systems for end users.
• Skilled software packaging, deployment, and patch management using tools such as PDQ Connect/Deploy/Inventory, Intune, or similar solutions.
• Skilled in supporting and optimizing Microsoft 365 and related productivity platforms, including SharePoint Online, Teams, Outlook, Word, and Adobe Acrobat Enterprise.
• Skilled in troubleshooting SharePointrelated issues such as workflow failures, list and library performance concerns, permissions challenges, and unexpected platform behaviors.
• Ability to manage SharePoint sites permissions, support workflow automation, maintain site structure and governance, and enhance user experience through best practices.
• Ability to troubleshoot and support SharePoint and OneDrive sync and sharing issues and manage the integration with Microsoft Teams and other Microsoft 365 services.
• Ability to build, maintain and troubleshoot Power Automate workflows and moderate complexity automation solutions across SharePoint and Teams.
• Ability to identify user needs and complete assigned tasks promptly and professionally.
• Ability to recognize, analyze, and resolve complex technical issues using critical thinking and sound judgement.
• Ability to manage physical inventory and maintain an organized work environment.
• Ability to produce clear and accurate documentation, including procedures, technical guides, and best practices.
• Ability to communicate technical issues effectively, both verbally and in writing.
• Ability to work collaboratively within a multidisciplinary team environment.
• Ability to lift and relocate up to 30 lbs as needed.
• Ability to work onsite during scheduled hours and provide additional inoffice coverage, including weekends and after hours, as required.
• Ability to travel, up to 5% as needed.

Positions with the State Office of Administrative Hearings may offer the following benefits:

• Statepaid health insurance (a 60day waiting period will apply if not currently employed by the State of Texas)
• Statepaid life insurance for the employee
• Retirement plan
• Monthly annual and sick leave accruals
• An average of 13 paid holidays per fiscal year (September 1st through August 31st)
• Participation in agencysponsored work alternative programs
• Participation in agency Employee Assistance Plan (EAP)
• Dependent health insurance
• Texa$aver 401(k) and 457 programs
• TexFlex healthcare and dependent care reimbursement accounts
• Dental insurance
• Term life insurance
• Shortterm and longterm disability coverage