Associate, Global Technical Support

Provide technical expertise that helps customers maintain reliable network operations and resolve complex product issues. This role contributes to customer success through technical problem resolution, cross-functional collaboration, and continuous knowledge sharing. The position supports CIENA products in remote and on-site environments, including participation in on-call coverage when required. How you will make an impact:

• Deliver remote technical assistance for identified CIENA products, including 24x7 on-call coverage when required.
• Deliver on-site customer assistance when required.
• Communicate field issues and product concerns with Design and Supply Chain teams.
• Utilize debug tools and lab-based research to diagnose customer issues and escalate incidents with required technical information.
• Perform root cause analysis for customer technical issues.
• Collaborate with Quality Assurance, Design, Product Management, Technical Publications, and Training teams to share customer feedback.
• Create, review, validate, and publish MOP, KB, and FSB documentation and contribute to the knowledgebase., Remote or Hybrid Senior level Senior level Healthtech * Software * Analytics * Biotech * Pharmaceutical * Manufacturing Executes pharmaceutical marketing strategies, visits and develops target healthcare customers, maintains long-term relationships, reports market activity, communicates product information, monitors competitors, collects adverse-event information, supports representative onboarding and product training, and ensures regulatory compliance. CrowdStrike

Software Engineer

16 Minutes Ago Remote or Hybrid 120K-185K Annually Entry level 120K-185K Annually Entry level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Develop and maintain CrowdStrike’s macOS endpoint security sensor using C/C++ and Swift. Design, implement, and own features across operating-system subsystems including filesystems, memory, processes, and networking. Build reliable, high-performance, multithreaded software, troubleshoot customer-reported issues, collaborate with distributed teams, and use AI technologies to improve workflows and decision-making. Top Skills: CC++CybersecurityEndpoint ProtectionLinuxmacOSMultithreadingNetworking ProtocolsSwiftWindows, CrowdStrike

• Education: Bachelor’s degree in a technical field such as Engineering or Computer Science from a four-year college or university.
• Experience: 2+ years related experience or an equivalent combination of education and experience.
• Experience in a technical support role with an equipment vendor in the telecommunications industry.
• Utilization of Microsoft Outlook, Microsoft Word, Excel, and related software applications.
• Application of troubleshooting and problem resolution techniques.
• Exposure to system-level troubleshooting across Layer 2/4 networks and associated DCN networks.
• Ability to communicate effectively in English, both verbally and in writing.

Nice to haves:

• Experience with Element Management Systems or Network Management Systems.
• Utilization of optical and protocol test equipment.
• Application of Layer 2 technologies including Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, and MPLS-TP.
• Application of Layer 3 technologies including IPv4, IPv6 routing, OSPF, IS-IS, MP-BGP, MPLS-TP, MPLS-TE, L2VPN, L3VPN, Segment Routing, Ethernet VPN, and Seamless MPLS.
• Ability to build customer relationships and maintain a customer-focused approach.
• Ability to contribute to or lead troubleshooting and problem resolution activities in a team environment.
• Ability to manage challenging situations with customers and colleagues.

USD 69,100 - 110,300

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination., 16 Minutes Ago Remote or Hybrid 160K-260K Annually Senior level 160K-260K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Design, develop, and own kernel-mode and low-level user-mode components for CrowdStrike’s Windows Falcon sensor. Build endpoint detection and response capabilities, collaborate on cross-platform sensor architecture, lead design and code reviews, resolve crashes and performance issues, improve kernel testing infrastructure, and mentor engineers. The role requires deep C/C++, Windows internals, driver development, debugging, and experience delivering reliable systems software. Top Skills: Ai TechnologiesCC++Event Tracing For Windows (Etw)Kernel CallbacksKernel/User-Mode CommunicationLinuxmacOSMinifilter DriversWindbgWindows Driver DevelopmentWindows Filtering Platform (Wfp)Windows Kernel

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Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing. The summary above was generated by AI

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being-on and off the job. Connect with a career that matters.