Hardware Fleet Operations Specialist

• Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
• Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
• Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
• Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.

• Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team., Select… Are you authorized to work in the United States?* Select… Will you now, or in the future, require sponsorship to work in the United States?* Select… Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.)* Select… If yes, please state their name, the department or studio they work for, and their job title (if you know it). By selecting “Yes”, I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct.* Select… Portfolio Website, * Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability.

• Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years.
• Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfortable in working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences., * Linux terminal-based troubleshooting
• Basic scripting or automation (e.g., Bash, Python, or similar)
• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent), Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

Sony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity., As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond.

The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently.