Data Analyst II

· We are seeking a detail-oriented and collaborative Data Analyst to support our Voice of the Customer (VoC) organization.

· This role is essential to building a strong data foundation that enables data-driven decision-making across the enterprise.

· The ideal candidate will be responsible for identifying, collecting, and consolidating data from various internal sources, and working closely with cross-functional teams to ensure outputs are translated into meaningful insights that support strategic initiatives and enhance the customer experience.

RESPONSIBILITIES

· Identify and gather data from multiple sources across the organization to support VoC initiatives.

· Assess gaps and inefficiencies in current data processes; recommend and implement improvements.

· Establish standards and best practices for data collection and consolidation.

· Work cross-functionally to ensure data output aligns with business needs and can be translated into actionable insights.

· Maintain and manage data integrity across systems and reports.

· Support the development of dashboards, reports, and presentations that clearly communicate findings

• Proven experience working with diverse data sources and large datasets.
• Proficient in Excel, including the use of macros for data analysis.
• Experience with other data analysis tools such as Google Sheets, Tableau, and Power BI is a plus..
• Experience working in Voice of Customer team is preferred but not required.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills; ability to build relationships across departments.
• Experience in establishing data standards and improving data processes is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable navigating ambiguity and driving clarity through structured analysis.