Microsoft Dynamics 365 Commerce Consultant

• Lead requirements gathering, fit-gap analysis, and process design for Commerce scenarios including storefronts, POS, order management, payments, pricing, promotions, and returns across online/in-store channels.
• Configure D365 Commerce modules: site builder, product catalogs, assortments, channels, loyalty programs, and B2B hierarchies, integrated with F&O inventory, procurement, and finance.
• Design and test integrations between Commerce, F&O, Power Platform, and third-party systems (payment gateways, ERPs, shipping carriers) using dual-write, APIs, and Commerce Scale Units.
• Set up tax engines, financial dimensions, and reporting for US nexus rules, XX GST, and multi-currency settlements in global Commerce operations.
• Drive data migration for products, customers, pricing, and orders; support UAT, performance testing for peak sales volumes, and hypercare post-go-live.
• Conduct end-user training, change management, and optimization workshops for retail/Commerce stakeholders across USA/XX time zones.
• Collaborate with technical teams on extensions (e.g., custom checkout flows) and contribute to pre-sales demos/RFPs for omnichannel solutions.
• Mentor juniors on best practices, release updates, and reusable Commerce assets for faster deployments.

• Mandatory Areas Must have Skills - Retail/E-Commerce/ERP consulting experience.
• USA and XX experience, but must have some experience in the US.
• 5+ years D365 Commerce, F&O Integration.
• Domain Experience (If any) - Healthcare or Medical Device is good, but not a must-have.
• Must have Certifications - N/A., * Expertise in D365 Commerce configuration, F&O linkages (sales/inventory/finance), and tools like Commerce HQ, Fabric, Power BI for retail analytics.
• Strong process knowledge: order-to-cash, promotions, warranties, call center order capture.
• Excellent communication for cross-functional workshops and documentation in global contexts.

Qualification And Education:

• 8-10 years in retail/e-commerce/ERP consulting, with 5+ years hands-on in D365 Commerce, F&O integration, and 3+ full-lifecycle implementations.
• Delivered omnichannel projects for USA/XX clients, including POS rollouts, headless e-commerce, and B2B portals with localization.
• Experience in Agile delivery, global teams, and high-volume transaction environments.
• Bachelor’s/Master’s in Business, IT, or related.
• Microsoft certifications (MB-340 Commerce, MB-300, MB-310) a plus.

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