System Engineer Cisco PBX (VoSIP)

• Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
• Involves implementing preventive maintenance programs, monitoring system performance, troubleshooting incidents, and collaborating with stakeholders to meet operational objectives.
• Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
• Continuously monitor voice systems’ performance, report on performance, and take corrective actions.
• Respond to customer incident tickets promptly and restore systems and services to full operational capability.
• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
• Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
• Ensure system and subsystem operation meets specified performance requirements.
• Develop and execute test plans for voice services, ensuring industry standards compliance.

• Proven experience in operating and maintaining VoIP and VoSIP systems.
• Experience with troubleshooting and resolving voice infrastructure incidents.
• Experience working with Cisco Unified Communications Manager (CUCM).

REQUIRED QUALIFICATIONS

• Experience:

• 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.

Certifications:

• Cisco Certified Network Associate (CCNA) Collaboration
• Cisco Certified Network Professional (CCNP) Collaboration

Clearance:

• Must possess a Secret clearance, While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays., The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Remote
• Type of environment: Remote
• Noise level: Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10-20%, Target salary range: $48,000 - $125,000. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

We are seeking a System Engineer Cisco PBX (VoSIP) to join our team supporting DISA JSP ETM in Arlington, VA.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.