Systems Administrator (Voice)

Responsible for the day-to-day administration, support, provisioning, and maintenance of voice and collaboration platforms, with a primary focus on Cisco Webex Calling services supporting retail stores and enterprise users. This role reports to the Manager, Technology Services., * Administer Cisco Webex Calling through Webex Control Hub.

• Configure, deploy, and maintain IP phones and voice devices.
• Manage call routing, auto attendants, hunt groups, and voicemail services.
• Support store openings, relocations, remodels, and voice deployments.
• Troubleshoot voice, device, and connectivity issues.
• Partner with network teams to support voice VLANs, QoS, and connectivity requirements.
• Coordinate with carriers and vendors on provisioning, number porting, and issue resolution.
• Assist with voice platform upgrades, migrations, and enhancement projects.
• Maintain documentation, runbooks, and operational procedures.
• Participate in incident response, escalation activities, and on-call rotations.

• Experience supporting enterprise voice or collaboration platforms.
• Hands-on experience administering Cisco Webex Calling.
• Understanding of VoIP concepts including SIP, call routing, and PSTN services.
• Foundational networking knowledge including TCP/IP, VLANs, QoS, DNS, and DHCP.
• Strong troubleshooting and problem-solving skills.
• Experience working with vendors, carriers, and cross-functional teams.
• Strong documentation and communication skills.

Nice to Have:

• Bachelor s degree or equivalent experience.
• Good experience in supporting enterprise voice, telecom, or collaboration platforms.
• Experience administering Cisco Webex Calling and Webex Control Hub.
• Experience supporting IP telephony and cloud calling platforms.
• Knowledge of SIP, VoIP, voicemail, and PSTN services.
• Working knowledge of TCP/IP, VLANs, QoS, DNS, and DHCP.
• Experience supporting retail or distributed environments preferred.
• Exposure to Microsoft Teams Phone, Avaya, or contact center platforms is a plus.
• Cisco CCNA, Webex, or related certifications preferred.

RECENT Feedback from H. Manager:

• It is critical that candidates have current, hands-on telephony experience, especially with Cisco Webex Calling and related voice technologies. They must also have a solid understanding of basic telephony principles, networking, and carrier circuits, as these skills are essential for the projects and operational work to support this role