Senior IT Service & Vendor Engineer

As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.

Your main responsibilities include:

• Leading regular supplier service reviews and contributing to quarterly business reviews.
• Monitoring SLAs, service performance, breaches and supplier actions.
• Challenging vendors on performance, root-cause analyses and recurring service issues.
• Identifying opportunities for structural and continuous service improvement.
• Coordinating issues involving multiple IT suppliers and driving them towards resolution.
• Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
• Validating supplier invoices, cloud consumption and software licensing against contractual scope.
• Supporting contract renewals and amendments.
• Coordinating service transitions when IT services move between suppliers.
• Contributing to service reporting and overall supplier governance.

You combine solid experience in IT Service Management, Service Delivery and Vendor Management with a good technical understanding of infrastructure and cloud environments.

• You have at least 10 years of relevant IT experience, ideally within outsourced or multi-vendor environments.
• You have experience in IT Service Management, Service Delivery, Service Integration, Vendor Management and/or Supplier Governance.
• You have a strong understanding of infrastructure, cloud and security, allowing you to challenge external IT suppliers.
• Experience working with offshore, nearshore and multi-vendor environments is an advantage.
• You are comfortable leading service review meetings involving multiple external suppliers.
• You communicate clearly and diplomatically with technical, business and external stakeholders.
• You are structured, proactive, solution-oriented and able to challenge vendors constructively.
• You are fluent in English. Knowledge of Dutch and/or French is an advantage.
• You have a relevant bachelor’s degree or equivalent professional experience.

In return for your expertise, you will receive an attractive salary package including:

• Gross monthly salary between €5,000 and €6,100.
• Company car
• Group and hospitalization insurance
• €125 net/month allowance
• Meal vouchers of €8 per worked day and €250 eco vouchers per reference year
• Bonus potential of 10% of the annual gross salary, subject to the applicable bonus plan
• Laptop and mobile phone/subscription
• 26 holidays
• A 39-hour working week with flexible working hours and time registration
• After the first three months of office-based onboarding, two teleworking days per week, with fixed days agreed with the supervisor. Teleworking from abroad is not possible.

Hays is recruiting a Senior IT Service & Vendor Engineer for an international company active in the real estate services industry. The organisation operates across several European markets and relies on a broad IT landscape to support its business activities.