IT Service Desk Engineer

• Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
• Escalate issues to appropriate team members when necessary
• Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
• Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
• Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
• Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
• Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
• Maintain server rooms and network cabinets to ensure optimal functionality and organization
• Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations
• Securely erase data from devices and prepare them for safe and compliant disposal

• At least 1 year of relevant IT experience or completion of an IT apprenticeship
• Basic understanding of Azure Active Directory and Active Directory
• Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android
• Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens
• Foundational networking knowledge
• Basic understanding of AV systems used in meeting rooms
• Full UK driving licence (own vehicle preferred)
• Eagerness to learn and continuously develop your skillset
• A strong commitment to delivering outstanding customer service
• Genuine enthusiasm for technology and its evolution
• Excellent attention to detail, especially in ticketing and documentation

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Regular socials

LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity Technology powers our growth, and our Information Systems teams play a vital role in helping our business move forward. They keep our systems running smoothly, support our people and find new ways to improve how we work.

From providing reliable, up-to-date technology to using data to solve business problems and digitising everyday processes, our specialists make a practical difference across the business. Their work helps our people deliver a better service to our clients.

If you enjoy solving problems, improving how people work and putting technology to practical use, join our Information Systems team and help us deliver better outcomes for our business and our clients.