Salesforce Lead

Lead the design, development, and implementation of Salesforce Service Cloud solutions for customer service and support.

• Collaborate with business stakeholders, architects, and technical teams to deliver scalable Service Cloud implementations.
• Gather and analyze business requirements to configure and customize Service Cloud features (Case Management, Omni-Channel, Knowledge Base, Entitlements, Service Console).
• Drive integrations between Salesforce and other enterprise applications, ensuring seamless data flow and process alignment.
• Provide technical leadership through code reviews, best practice guidance, and oversight of solution quality.
• Support deployment activities, release management, and resolution of production issues.
• Mentor and guide team members, ensuring high-quality delivery and continuous improvement.
• Utilize strong hands-on Salesforce experience, particularly in Service Cloud, Apex, Lightning Web Components, Flows, and API integrations.
• Manage stakeholder expectations and maintain clear, effective communication.
• Apply knowledge of Salesforce security, platform best practices, and Agile methodologies.

(Preferred) Leverage experience in Banking, Financial Services, or Insurance domains and hold Salesforce Service Cloud Certification.

• Demonstrate key competencies in technical leadership, solution design, team mentoring, stakeholder management, and problem solving.