IT Support Engineer

We are pleased to be partnering with a leading cloud-based SaaS software company to secure an experienced IT Support Specialist (2nd Line) to provide hands-on technical support to its internal end users., * Microsoft Intune - Endpoint management, device enrolment, configuration, compliance policies and deployment.

• Active Directory - User administration, security groups, permissions, domain accounts and access management.
• Microsoft Entra ID (Azure AD) - Identity management, Conditional Access, MFA and role-based access control.
• Windows Server - Administration, troubleshooting, DNS, DHCP, file shares and network services.
• Networking - TCP/IP, LAN/WAN, VPNs, routers, firewalls and connectivity troubleshooting.
• Desktop & Endpoint Support - Windows OS, laptop/PC builds, hardware troubleshooting and software deployment.
• ITIL / ITSM - Incident management, escalations, problem resolution and change management.
• Infrastructure & Security - System monitoring, backups, antivirus, ISO27001 and PCI compliance exposure.

What You’ll Be Doing

Providing 1st and 2nd Line IT support to internal employees, troubleshooting technical issues across Microsoft cloud and on-premise environments.

You’ll support day-to-day IT operations, manage user accounts and access, contribute to Microsoft Intune device management initiatives, resolve escalated incidents and help improve the reliability, security and performance of the company’s IT infrastructure.

This is a fantastic opportunity for a technically strong 2nd Line Support professional with solid Microsoft infrastructure, endpoint management and identity & access management experience., An experienced 2nd Line IT Support Engineer / IT Support Specialist with strong troubleshooting skills, a solid Microsoft technical background and the confidence to support internal business users independently.

Hands-on experience with Intune, Active Directory and Entra ID will be particularly valuable.

• £36,000 - £40,000 + Benefits
• Work From Home - Just 1 Day Per Week in Bedford
• Established, leading cloud-based software business
• Exposure to modern Microsoft cloud and infrastructure technologies
• Opportunity to contribute to IT improvement and device management projects