2nd Line IT Support Engineer

• Act as the escalation point for 1st Line, resolving complex incidents through to resolution
• Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints
• Administer Microsoft 365, including Exchange Online, Teams and SharePoint
• Manage identity and access via Active Directory, Group Policy and Azure/Entra ID
• Deploy and manage devices using Intune/Autopilot
• Use PowerShell to automate tasks and support administration
• Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi
• Contribute to client projects such as migrations, onboarding and infrastructure refreshes
• Attend client sites for support and project work
• Maintain clear documentation and accurate ticket updates

• Proven 2nd Line Support experience, ideally 2+ years
• Strong troubleshooting skills across Windows Server and Windows 10/11
• Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
• Working knowledge of PowerShell
• Experience working to SLAs; MSP or multi-client background highly desirable
• Virtualisation (Hyper-V/VMware) and backup exposure advantageous
• Certifications beneficial, e.g. MD-102, MS-102, AZ-104, CompTIA Network+
• Strong communication and customer-facing skills

Full UK driving licence preferred, * helpdesk

• networking
• windows
• client
• active directory
• azure
• managed services
• msp

• Salary up to £35,000
• Hybrid working
• Discounted gym membership
• Company share scheme eligibility after 12 months’ service
• Exposure to a wide range of technologies and client environments
• Ongoing training and certification support
• Real project exposure, with progression towards 3rd Line or Systems Engineer roles