Technical Support Officer

Spencer Clarke Group are supporting a Local Authority to appoint a Technical Support Officer within the Damp & Mould Team.

This is a key support role helping to ensure damp, mould and condensation cases are identified, tracked and resolved within required timescales. You will support surveyors and technical officers with case coordination, works monitoring, contractor liaison, data management and reporting, helping the service meet housing standards and support compliance with Awaab’s Law.

Responsibilities

• Provide technical, administrative and project support to the Damp & Mould Team
• Coordinate and track a high volume of damp and mould cases and actions to ensure progress is maintained
• Support surveyors and technical officers with case administration and updates
• Liaise with contractors and internal stakeholders to gather updates and chase outstanding actions
• Maintain accurate records on housing or property management systems and spreadsheets
• Monitor timescales, escalate overdue or high-risk cases and support prioritisation
• Support with performance information, reporting and data quality checks
• Assist with scheduling, correspondence and general team coordination
• Work in line with health and safety policies and local procedures at all times

• Experience of providing technical, project or administrative support within housing repairs, maintenance, asset management or a similar property environment
• Good understanding of repairs and maintenance processes
• Confident coordinating and tracking high volumes of cases with competing deadlines
• Strong organisational skills and attention to detail
• Good IT skills, particularly Microsoft Excel, Word and Outlook
• Experience using housing or property management systems, or similar casework and scheduling systems
• Good written and verbal communication skills with the ability to liaise with multiple stakeholders, * Administrative Roles (Administration)
• Communication Skills (Key)
• Customer Service
• Databases
• Microsoft Excel
• Microsoft Office (Entry)
• Occupational Health & Safety (Workplace)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)