ServiceNow Enterprise Business Services Transformation Lead - Managing Consultan

This is an exciting opportunity for a ServiceNow professional with strong business transformation and consulting experience to lead enterprise-wide transformation programmes, helping organisations modernise operations, automate processes and improve efficiency using the ServiceNow platform.

You’ll work closely with senior stakeholders, shape transformation strategies and deliver innovative solutions across finance, procurement, enterprise asset management and industry-specific workflows.

Key Responsibilities

Enterprise Transformation & Advisory

• Lead ServiceNow-enabled enterprise operations transformation programmes.
• Advise senior stakeholders on shared services transformation, business process modernisation and platform consolidation.
• Develop transformation strategies, roadmaps and business cases that deliver measurable business value.
• Translate complex business requirements into scalable, workflow-driven solutions.

Business Services & Industry Workflows

• Drive transformation initiatives across finance operations, procurement, supplier lifecycle management and shared services.
• Support the modernisation of legal, contract and enterprise business processes.
• Lead projects involving Enterprise Asset Management (EAM), asset lifecycle management and industry-specific workflows.
• Support integration with ERP platforms such as SAP and Oracle.
• Help organisations implement modern, automated operating models.

Automation & ServiceNow Solutions

• Support the implementation of ServiceNow App Engine, Creator Workflows and automation solutions.
• Identify opportunities for AI-enabled process automation and business process optimisation.
• Enable low-code development and business-led automation.
• Position ServiceNow as a strategic enterprise workflow platform.

Business Development & Consulting

• Contribute to client proposals, RFPs and presentations.
• Support the growth of ServiceNow Core Business Suite and Industry Workflow consulting services.
• Build relationships with senior business and technology stakeholders.
• Contribute to consulting best practices, thought leadership and service development.

• Strong background in enterprise transformation, business operations or management consulting.
• Experience delivering large-scale business process transformation and operational improvement programmes.
• Good understanding of ServiceNow or other enterprise workflow and automation platforms.
• Experience in at least two of the following areas:
• Finance operations or shared services transformation.
• Procurement and supplier lifecycle management.
• Enterprise Asset Management (EAM).
• Industry workflows, including Telecom or Technology Service Providers.
• Business process re-engineering and automation.
• ServiceNow or other enterprise workflow platforms.
• Understanding of ERP ecosystems such as SAP and Oracle.
• Knowledge of workflow automation, low-code platforms and process digitisation.
• Strong stakeholder management skills, including experience engaging with senior leadership such as COOs, CFOs and Procurement Directors.
• Experience developing transformation roadmaps, business cases and client proposals.
• Excellent communication, consulting and problem-solving skills.

• Competitive salary and comprehensive benefits package.
• Hybrid working with flexible working arrangements.
• Opportunity to deliver high-impact transformation programmes for major organisations.
• Work with innovative ServiceNow technologies, including AI and enterprise workflow automation.
• Excellent career development and progression opportunities.
• Access to professional training, certifications and leadership development.
• Collaborative working environment within a growing technology consulting practice.
• Opportunity to influence and develop enterprise transformation offerings.

About the Role Linking Humans is working with a leading global technology and transformation consultancy that is looking for an experienced ServiceNow Enterprise Business Services Transformation Lead to join its growing UK consulting practice.