Online Technology Specialist

Under general direction, responsible for and performing a variety of complex and technical tasks related to learning technology applications administration, online student support, and user operational duties in support of academic application systems. Serves as the primary contact for resolving faculty and student learning technology issues, including but not limited to Online Learning Management platforms, and related online support systems.

What a day of an Online Technology Specialist looks like:

• Provides support to faculty and students using Online Learning Management platforms, web portals, instructional technologies, academic media technologies, and related online learning support systems.
• Maintains, modifies, customizes, upgrades, and troubleshoots assigned academic application systems and technologies to meet user needs and ensure availability and access to various applications and instructional technologies.
• Maintains online course management system, knowledge base, video repository, technical how-to resources, and other key Online support platforms.
• Provides assistance to faculty in identifying at-risk online students and provides assistance to these students with additional course orientation, assistance referrals, and other support services.
• Supports the operation, scheduling, coordination, and use of the TV Production and Podcast Studio for online learning, instructional media, faculty lecture recording, course media development, student media projects, and related academic activities.
• Facilitates and supports live student technology webinars, course orientations, Canvas walkthroughs, technology readiness sessions, and live question-and-answer support related to online learning technologies.
• Maintains both professional and technical knowledge by attending educational workshops and pursuing related professional development opportunities.
• Performs other job-related duties as assigned., * Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
• Clearly and concisely document technical issues, troubleshooting solutions, and system configurations
• Learn and adapt to new technologies quickly and efficiently

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

Preferred, but not a must:

Licenses, Registration, Certifications, or Special Requirements:

• Completion of the Canvas Certified Technical Admin (CCTA) training

Work Environment and Physical Demand - Frequency

Lift or carry objects weighing 10 to 25 pounds. - Occasionally

Reach and grasp objects. - Daily

Sit for extended periods of time. - Daily

Stand for extended periods of time. - Occasionally

Use of video display terminal. - Daily

Use of manual dexterity and fine motor skills. - Daily

Repetitive movement of wrists, hands, fingers. - Daily

Communicate information verbally. - Daily

Communicate information in writing. - Daily

Receive and understand information through oral and written communication. - Daily

Proofread and check documents for accuracy. - Daily

Operate a motor vehicle. - Occasionally

Work a fluctuating work schedule. - Occasionally

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position., * Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.

• An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.
• The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Talent Management, Online Customer Support, eLearning, Software Administration, Operational Support, Educational Technology, Multimedia, Online Training, Identify Issues, Knowledge Base, * Associate’s degree and four years of related experience; or high school diploma or GED and six years of related experience

Knowledge of:

• Online Course Management systems (i.e., Canvas or similar)
• Troubleshooting and resolving issues in browser-based applications and platforms
• Principles of issue escalation and user support
• Instructional technologies and best practices in online education
• Basic HTML and web publishing practices
• Microsoft Office 365 suite or similar applications

Skilled in:

• Attention to detail while maintaining effective time and task management
• Analyzing technical issues and identifying root causes
• Prioritizing and managing multiple tasks and deadlines
• Communicating with technical support and working collaboratively on cross-departmental projects
• Creative thinking and problem solving to explore new technology, processes, and approaches
• Managing educational tools and systems

The minimum base pay for this position starts at $23.51 per hour; however, the offer may vary based on the candidate’s education and experience., * Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.