Senior SAP ECP Help Desk Analyst
AspireIT Solutions
United States
2 days ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Working hours
Regular working hours
Job source
Tech stack
SuccessFactors
SAP (Applications)
SAP Human Resource Management Software
Reliability of Systems
Integration Monitoring
Servicenow
Job description
Seeking a Senior SAP ECP Help Desk Analyst to provide Tier 1 support for SAP SuccessFactors Employee Central Payroll, assisting employees, HR, Payroll, and business users., * Handle payroll inquiries, system issues, and configuration requests.
- Troubleshoot incidents, resolve issues, and escalate complex cases.
- Support payroll processing and reporting activities.
- Monitor EC-to-ECP integrations and troubleshoot replication errors.
- Ensure payroll data accuracy and system reliability.
- Provide excellent customer support to HR and Payroll teams.
Requirements
- 5+ years of SAP HR/Payroll support experience.
- Hands-on experience with SAP SuccessFactors ECP.
- Knowledge of Employee Central-to-ECP integration and replication monitoring.
- Strong understanding of U.S. payroll processes.
- Experience with ServiceNow or similar ticketing tools.
- Excellent troubleshooting and communication skills.
Preferred:
- SAP SuccessFactors certification.
- Experience with payroll reporting and integration monitoring tools.
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