Senior AWS Production Support Engineer *

CGI is seeking an Senior AWS Production Support Engineer with 5+ years of experience supporting production applications and enterprise infrastructure in AWS and hybrid environments. This role supports critical applications, APIs, and shared services in a financial services environment, with a focus on troubleshooting, observability, incident management, and release support., You will lead critical incident response and root cause investigations, troubleshoot API traffic through Apigee Hybrid, and resolve application, infrastructure, and connectivity issues. Responsibilities include maintaining Splunk and CloudWatch dashboards and alerts, troubleshooting GitLab CI/CD pipelines, supporting complex releases, and creating automation that improves reliability and reduces manual work.

The role works closely with engineering, cloud, network, API, and business teams to coordinate changes, communicate service impacts, and drive operational improvements.

5+ years of experience supporting production applications and enterprise infrastructure across AWS and hybrid environments.

. Expert Splunk and AWS CloudWatch skills, including dashboards, logs, metrics, alerts, event correlation, root cause analysis, and monitoring optimization.

. Hands on Kubernetes and Apigee Hybrid troubleshooting, including deployments, ingress, API errors, latency, timeouts, and backend connectivity.

. Strong network troubleshooting skills covering DNS, routing, ingress and egress traffic, firewalls, certificates, ports, and proxies.

. Advanced Git/GitLab and CI/CD experience, including branching, releases, runners, variables, artifacts, deployment strategies, and pipeline troubleshooting.

. Experience leading critical incidents, application releases, and escalations, using ServiceNow or similar ITSM tools for Incident, Problem, Change, and Service Request Management.

. Ability to create automation scripts, document findings, communicate service impacts, and present improvement recommendations to technical teams and management.

. Deep expertise in at least two areas and intermediate knowledge in three others: cloud infrastructure, security, system operations, networking, databases, and development/DevOps.

Educational Requirements:

. achelor’s degree in Computer Science, Information Systems, or a related field.

. AWS certification required.

. Active AWS Certified Solutions Architect Professional or AWS Certified DevOps Engineer Professional preferred.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,700.00 $123,200.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

.Learning opportunities and tuition assistance

. Wellness and Well being programs

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.