Level 1 - IT Field Tech

Job Description Level 1 - IT Field Technician Job Description Key ResponsibilitiesField Services

• Travel to client sites to diagnose and resolve IT issues
• Perform onsite installations of workstations, networking equipment, and peripherals
• Conduct basic network troubleshooting and hardware replacements
• Support site builds, relocations, and technology rollouts
• Document all work in the ticketing system

NOC & Remote Support

• Monitor and respond to alerts and service requests
• Perform Level 1 triage and troubleshooting
• Escalate issues following standard procedures
• Maintain accurate ticket documentation and updates
• Assist with patching and routine maintenance tasks

• Basic understanding of Windows OS and computer hardware
• Fundamental networking knowledge (TCP/IP, DNS, DHCP)
• Ability to connect to devices via console and run basic CLI commands
• Familiarity with Active Directory and ticketing systems
• Exposure to routers, switches, and firewalls (Cisco/Meraki preferred)

Qualifications

• 0-2 years of IT experience
• Associate degree or certifications (A+, Network+) preferred
• Valid driver’s license (required)
• Must own and maintain a reliable personal vehicle for travel to customer sites (required)
• May have to lift equipment up to approximately 50 lbs.