Entry-Level IT Field Technician (Level 1)

We are looking for an entry-level IT Field Technician to provide onsite support at client locations. You’ll troubleshoot everyday IT issues, set up equipment, and work with our remote team on tasks that require someone onsite., * Troubleshoot computers, printers, software, and internet connectivity issues.

• Install and configure workstations, monitors, peripherals, and applications.
• Help users with Windows, Microsoft 365, email, and account access.
• Perform basic network checks, including inspecting cables and checking Wi-Fi and Ethernet connections.
• Assist with equipment installations, replacements, and cable organization.
• Follow instructions from senior technicians and escalate issues beyond your experience.
• Document work, troubleshooting steps, and results in our ticketing system.
• Communicate clearly with clients and keep the team informed of progress.

This role requires travel between client sites. A reliable personal vehicle, valid driver’s license, and current auto insurance are required., * Basic knowledge of Windows, Microsoft 365, computer hardware, and networking.

• Some hands-on experience setting up computers or troubleshooting technical problems. Personal projects, coursework, and informal support experience count.
• A practical approach to troubleshooting and a willingness to learn.
• Clear communication and a professional, patient approach to helping users.
• Reliability, punctuality, and the ability to follow instructions and manage assigned tasks.
• A reliable car and availability to travel between client locations.

Helpful, but Not Required

• Previous help desk, desktop support, or field service experience.
• Familiarity with Active Directory, macOS, Linux, or ticketing systems.
• Basic understanding of DNS, DHCP, VPNs, and network switches.
• CompTIA A+ certification or relevant IT coursework.

You don’t need to know everything on day one. We’re looking for someone with a solid foundation, good judgment, and the ability to learn and follow through.