AWS Site Reliability Engineer

Seeking an experienced Site Reliability Engineer (SRE) with strong DevOps, AWS cloud infrastructure, and production support experience to support a client environment in Bethesda, Maryland.

The ideal candidate will have hands-on technical expertise in maintaining system reliability, troubleshooting complex infrastructure issues, managing high-priority production incidents, and collaborating with onshore and offshore teams., * Apply Site Reliability Engineering (SRE) principles and best practices to maintain system availability, performance, and reliability.

• Troubleshoot and resolve critical production issues across cloud and infrastructure environments.
• Lead high-priority incident response calls, provide technical updates, identify root causes, and communicate resolutions clearly to stakeholders.
• Support and maintain AWS cloud services and infrastructure.
• Perform systems engineering and administration activities across Linux, Unix, and Windows environments, including patching and troubleshooting.
• Collaborate with cross-functional DevOps, infrastructure, and application support teams.
• Work effectively with distributed onshore and offshore teams.
• Provide extended support during critical production incidents as needed.

Reliability Engineering, Amazon Web Services (AWS), DevOps, Reliability Engineering, Production Support, Amazon Web Services (AWS), Cloud Computing, Customer Experience, Customer Support/Service, Systems Reliability, Strong communication skills are essential, as this individual will participate in and lead technical discussions, incident response calls, and troubleshooting efforts with client stakeholders., * Strong hands-on experience in Site Reliability Engineering (SRE) and DevOps environments.

• Advanced knowledge of AWS cloud services with practical experience supporting AWS infrastructure.
• Advanced AWS certification preferred; confirm whether mandatory.
• Strong systems engineering experience with Linux, Unix, and Windows.
• Proven experience managing and resolving high-severity production incidents.
• Ability to lead technical calls, facilitate data-driven discussions, and explain complex issues and resolutions clearly.
• Excellent verbal and written communication skills.
• Experience working in onshore/offshore delivery environments.
• Ability to work onsite in Bethesda, MD approximately 2 days per week.