It Support Specialist

This role provides dedicated executive-level IT support to a senior leader within the organization. When executive support needs are minimal, the individual will assist end users across the business. This position requires occasional travel to support remote office locations and includes participation in an on-call support rotation., * Provide white-glove technical support for executive leadership and end users.

• Support Windows and Mac environments, including operating systems, desktop applications, and hardware.
• Configure, deploy, upgrade, and troubleshoot desktops, laptops, peripherals, and software applications.
• Perform PC imaging, system setup, and user onboarding/offboarding support.
• Diagnose and resolve issues related to PCs, printers, mobile devices, and other end-user technologies.
• Support productivity and collaboration platforms, including Microsoft 365 and mobile device management (MDM) solutions.
• Manage service requests and incidents through IT service management and ticketing systems.
• Collaborate with infrastructure, network, and systems teams to support day-to-day IT operations.
• Administer and support cloud-based voice and telephony solutions.
• Create and maintain user documentation, training materials, and knowledge base articles.
• Deliver user training sessions and promote effective technology adoption.
• Stay current on emerging desktop technologies, applications, and industry trends.
• Assist with IT projects involving office expansions, relocations, networking, hardware deployments, and connectivity initiatives.
• Support general networking and connectivity troubleshooting.
• Perform additional duties as assigned.

On-Call Requirements

• Participate in an on-call support rotation, including after-hours support for executive leadership.
• Corporate mobile device provided.
• Overtime compensation available in accordance with company policy.

Mac OS Telephony Operations Leadership Communication Microsoft 365 Customer Service Operating Systems Peripheral Devices Personal Computers Business Valuation Networking Hardware IT Service Management Full Stack Development Software Documentation Collaborative Software Business Transformation Hardware Troubleshooting Mobile Device Management Executive Information Systems Troubleshooting (Problem Solving), * Help Desk / Desktop Support

• Active Directory
• Hardware & Software Troubleshooting
• Customer Service
• White-Glove Executive Support
• Executive Leadership (C-Suite/VP-Level) Support
• Network Troubleshooting
• Microsoft 365
• Windows & macOS Administration
• IT Ticketing Systems, * Previous experience providing direct support to executive leadership (VP level or higher).
• Strong understanding of networking concepts and troubleshooting methodologies.
• Experience supporting Windows and Mac environments in a corporate setting.
• Knowledge of Microsoft 365, mobile device management platforms, and enterprise IT processes.
• Experience configuring, deploying, and troubleshooting hardware, peripherals, and software.
• Familiarity with VoIP or cloud telephony systems.
• Relevant technical certifications preferred.
• Excellent verbal and written communication skills with a strong customer-service mindset.

Experience Level: Intermediate (3-5+ years preferred) Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.