IT Support Specialist

Operations Procurement Ringcentral Spreadsheets Microsoft 365 Word Processing Customer Service Active Directory Operating Systems Technical Support Help Desk Support IT Infrastructure Peripheral Devices Personal Computers Business Valuation Systems Integration User Interface (UI) IT Service Delivery Microsoft Networking IT Service Management Full Stack Development Functional Requirement Network Troubleshooting Business Transformation Hardware Troubleshooting Vendor Relationship Management Troubleshooting (Problem Solving) $52,000 - $62,400 / yr Posted yesterday, Job Requirements: This role is dedicated to supporting the CEO directly. When there are no requests from the CEO this individual will support regular users. Travel is required to CEO remote offices in Ft. Lauderdale FL and Baltimore Maryland. Typically once a month ON CALL: This individual will be on call for the CEO and CEO assistant Monday - Sunday 24/7. Will receive a corporate cell phone and anything over 40 hours will receive overtime. Provide technical support to external and internal customers relating to personal computers and desktop applications. Evaluate functional requirements and support on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery. Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Solid understanding of PC Imaging concepts and systems. Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action. Assist IT applications group in support of administrative applications including Office 365 and MDM. Support IT service requests and hardware procurement including New Hire setups and Separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems. Provide administration and support of VOIP phone system: o RingCentral Telephony systems Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration. Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends. Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony. Perform other duties as assigned. Understanding of networking concepts

Candidate must have previous experience supporting VP level and above. They should have an understanding of networking concepts. They should have a broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. A general knowledge of the Internet and related services such as e-mail is necessary to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required. Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. Technical certifications a plus. Excellent verbal and written skills are required to deliver exceptional customer service., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.