DOH - Business Analyst BA2 A4 SC2

Location: Primarily Remote (occasional onsite reporting to Harrisburg, PA for periodic training, meetings, or collaboration days as required), * Perform outreach to external healthcare facilities to assess reporting workflows, review EDRS usage rates, and recommend tailored strategies to support electronic adoption.

• Assist external stakeholders with establishing, recovering, and linking Single Sign-On (SSO) credentials to the PAVRMS account system.
• Provide direct end-user support, including password management, account troubleshooting, process management expertise, and navigating PAVRMS facility setups.
• Refer stakeholders to appropriate training, technical materials, and support resources.
• Report software defects and escalate potential system deficiencies to the team lead.
• Complete weekly administrative tasks, including timesheet reporting and personal status updates.

Experience Required: Minimum 4 years of experience in the IT industry focusing on business analysis, customer service, and/or end-user support

Employment Type: Contract / Consulting

About the Role We are seeking a dedicated Business Analyst to provide supplemental support focused on driving the adoption of electronic reporting by licensed healthcare providers. Serving as a key member of the Electronic Death Reporting System (EDRS) Adoption team, you will assist external stakeholders-including physicians, nurses, and administrative personnel across Pennsylvania healthcare facilities-with onboarding, enrollment, troubleshooting, and workflow integration., * Minimum of 4 years of professional experience in the IT industry within business analysis, customer service, and/or end-user support.

• Strong proficiency in Microsoft Office applications.
• Exceptional interpersonal skills with clear, professional verbal and written communication abilities.
• Demonstrated capability to understand business requirements, explain workflows, and provide effective customer support.

Preferred Skills

• History of successful training or technical support delivery tailored for professional audiences.