Operations and IT Tech

The IT & Operations Technician is a unique, dual-role position responsible for ensuring both our technical infrastructure and physical workspace operate flawlessly. As a standalone resource, you will split your time between troubleshooting computer hardware/networks and performing hands-on building/non-IT equipment repairs. The ideal candidate is a proactive generalist who takes equal pride in fixing a technical and repairing a physical facility/non-IT equipment issue.

• End-User Support: Act as the sole point of contact for employees facing hardware, software, printing, or account access issues. Track issues reported in the ticketing system and maintain SLA expectations.
• Device Management: Set up, configure, and deploy laptops, desktop workstations, phones (physical and soft-phone), printers, and monitors for new hires.
• Network Maintenance: Monitor and troubleshoot local office network connectivity, including routers/firewall, switches, access points, and internet service provider (ISP) links.
• Software Admin: Manage cloud-based user accounts like Microsoft 365, Advanced MD PM, ModMed EMR, and Ringcentral VOIP. Managed and work with end point software such as JAMF MDM, TeamViewer, and SentinelOne EDR etc.
• Inventory & Assets: Track all IT equipment, manage tech lifecycle replacements, and securely wipe/retire old hardware.
• Routine Maintenance: Conduct regular inspections of the dermatology practice equipment, building, offices, communal areas, and basic HVAC/electrical/plumbing fixtures to prevent issues.
• Hands-on Repairs: Perform minor, non-licensed repairs such as patching drywall, painting, changing lightbulbs/ballasts, fixing door locks, and resolving minor leaks.
• Contractor Escorts: Serve as the on-site point of contact for external trade specialists (landscapers, HVAC techs, commercial plumbers) when major issues arise.
• Safety & Compliance: Manage facility safety checklists, ensuring fire extinguishers, emergency exits, and security alarms are compliant and operational.
• Space Coordination: Assist with internal office moves, assembling desks, setting up conference rooms, and coordinating shipping/receiving logistics when needed.
• SOP/Documentation: Follow existing SOP/documentation.
• Compliance: Follow HIPAA guidelines and ensure proper Information Security controls.
• Medical Equipment Maintenance: Follow SOPs to perform PM (Preventive Maintenance) on medical equipment and/or work with vendors to service the equipment.
• Site Build outs: Ensuring new office locations are set up according to company standards.

Travel: Travel as needed for new site builds and/or onsite resolution of requests/issues reported.

• Dual Experience: 1 to 3 years of proven, hands-on experience (or Education) split between basic IT/helpdesk troubleshooting and physical building maintenance.
• Certifications (Plus, not required): CompTIA A+, Network+, or completed trade school coursework (electrical, carpentry, HVAC).
• Proficiency in Windows/macOS troubleshooting, basic networking, peripheral troubleshooting (printers, scanners and CC terminals and office productivity suites.
• Working knowledge of basic electrical, mechanical, and plumbing systems.
• Strong problem-solving abilities, clear communication skills, and the capacity to balance dual priorities independently.
• The role interfaces with staff constantly thereby requiring strong customer service skills.
• Strong documentation skills.
• Ability to lift heavy equipment (up to 50 lbs.), climb ladders, and stand or walk for extended periods.

• Growth Opportunity
• Medical, Dental, and Vision Insurance
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-Fully Vested
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
• Employee Discount
• Referral Bonus
• Employee Appreciation Day: Dorney Park in Fall
• Employee Assistance Program (EAP)

Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are:

• Grow Together
• Seize Opportunity from Struggle
• Outcome Over Ego
• Commitment to Serve
• Do The Right Thing

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let’s grow together!