GMS Systems Analyst

Administer, maintain, and support EMS environments, including upgrade and testing systems Monitor EMS applications and infrastructure to maximize system availability and performance Integrate, configure, and maintain EMS-related applications and supporting technologies Perform structured and unstructured testing, document results, and log defects using defect-tracking tools Collaborate with business leads, project managers, technical teams, and vendors to identify, troubleshoot, and resolve system issues Coordinate the installation, testing, and deployment of software releases, patches, and defect fixes across multiple environments Perform system administration functions on Linux and Windows operating systems Manage database updates, upgrades, and maintenance activities within EMS environments Execute code builds, software migrations, and application deployments Support EMS acceptance testing for new and enhanced applications Develop, maintain, and review technical documentation, system procedures, and operational guides Respond to system outages, operational incidents, and user inquiries on a 24/7 support basis as required Troubleshoot EMS systems, applications, interfaces, and real-time data collection processes Support market participants and internal business units by resolving technical issues and implementing system changes Participate in disaster recovery planning, testing, and recovery exercises Evaluate the operational impact of proposed system modifications and maintenance activities Proactively identify system design issues and recommend corrective actions and improvements Support continuous improvement initiatives to enhance system effectiveness, reliability, and performance

5+ years of experience Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field Linux, Windows Server, Oracle Database, or related system administration certifications ITIL CompTIA Server+ Energy Management System (EMS) or utility industry certifications

Skills Linux System Administration Windows System Administration Relational Database Management Systems (RDBMS) SCADA Systems ICCP (Inter Control-Center Communication Protocol) GE EMS Suite Administration EMS Vendor Platforms Configuration Management and Automation Tools Energy Management System (EMS) Support Enterprise Application Troubleshooting System Integration and Troubleshooting Software Testing and Defect Management Release Deployment Coordination Disaster Recovery Planning and Execution Technical Documentation Stakeholder Management 24/7 On-call Incident Response Written and Verbal Communication