HR Systems Specialist

Because this position requires regular onsite work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.

Remote work and relocation assistance are NOT available for this role.

The HR Systems Specialist supports reliable day-to-day HR Systems operations through the timely and accurate execution of routine SAP HCM transactions, workforce data maintenance, issue resolution, and user support. This role serves as a hands-on operational resource for the HR Systems team, helping maintain data integrity, complete assigned work, and provide consistent follow-through on HR systems requests.

The role partners closely with the Sr. HR Systems & Analytics Specialist, HR partners, technical resources, and other functional stakeholders to resolve issues within defined scope and escalate complex or non-standard matters as appropriate. In addition to core HR systems administration, the role provides limited technical support for the Litmos learning management system, backup support for workforce and benefits data reconciliations and key Compensation cycles, and hands-on support for HR systems projects, testing, documentation, and continuous improvement initiatives., HR Systems Operations & Support

• Executes and prioritizes day-to-day SAP HCM transactions, including associate data changes, position and organizational updates, and other HR master data maintenance activities.
• Processes items in the SAP forms worklist, ensuring timely completion, accuracy, appropriate follow-up, and escalation of exceptions.
• Supports HR Systems intake, ticket coordination, and request follow-up, serving as a point of contact for routine HR systems questions and routing matters to the appropriate functional or technical resource when needed.
• Provides troubleshooting for SAP ESS/MSS and SAP HCM administrative users globally; resolves routine issues within defined scope and escalates matters outside of scope.
• Processes routine ServiceNow and other HR systems tickets, including data corrections, troubleshooting requests, and follow-up on recurring or unresolved issues.
• Performs routine position and organizational maintenance, including delimiting positions or organizational units, end-dating business roles for vacant positions, and supporting reorganization-related data changes as assigned.
• Completes routine associate and workforce data updates, including start and termination date corrections, leave of absence/return-to-work updates, manual data maintenance, and other transactions requiring manual intervention.
• Supports global HR systems processes and data maintenance, including manual transactions for international locations and U.S. territories as assigned.
• Performs daily data audits and validation checks to support HR data accuracy, system integrity, and timely correction of identified discrepancies.
• Supports user access requests, role changes, and related system security processes in alignment with established governance requirements.

• Maintains strict confidentiality of associate, compensation, and other sensitive HR data in accordance with company policy and data privacy requirements. Data, Budgets, & Compensation Support

• Reconciles workforce and benefits data to budget and financial reporting outputs, investigates discrepancies, and supports alignment between HR operational data and Finance reporting processes.
• Partners with the Sr. HR Systems & Analytics Specialist and Compensation team to provide backup support during key compensation cycles such as merit and incentive planning, including data preparation, validation, and issue resolution.
• Provides backup assistance with job evaluation processes as volume increases, supporting consistency, documentation, and data integrity.

• Supports routine data validation, reconciliation, and audit activities that strengthen the accuracy and reliability of HR reporting and downstream processes. Litmos Technical Support

• Provides basic technical and troubleshooting support for Litmos users and the Training & Development team, including investigation of routine user, access, configuration, and system issues.
• Assists with routine Litmos administrative support within defined scope and coordinates escalation of issues to the appropriate internal or vendor resource when needed.

• Maintains basic technical support documentation and troubleshooting guidance for recurring Litmos issues and processes. Projects, Documentation, & Continuous Improvement

• Participates in HR systems projects, enhancements, testing, data cleanup, and process changes, completing assigned work and supporting timely implementation.
• Supports system testing and validation for enhancements, fixes, and process changes, including execution of test scenarios and documentation of results.
• Creates and maintains HR systems standard operating procedures, job aids, reference materials, and other documentation to support operational continuity and knowledge transfer.
• Identifies recurring system issues, data quality concerns, or process gaps and communicates potential solutions to the HR Systems team.
• Supports process improvement and automation efforts that reduce manual work, improve data accuracy, and strengthen operational consistency and controls.
• Provides cross-training and backup support within the HR Systems team to promote continuity during periods of higher demand, planned absences, and key business cycles.

• 2+ years of experience in HR operations, HR systems support, or a related administrative or systems-focused role.
• Demonstrated experience working with an HRIS or enterprise system environment; SAP HCM experience preferred.
• Experience working with structured data, performing data validation or reconciliation, and resolving routine system or data issues preferred.
• Experience supporting cross-functional processes, system testing, or process documentation preferred.

Knowledge, Skills & Abilities:

• Working knowledge of HR systems concepts, including data integrity, access controls, system dependencies, and downstream impacts of data changes.
• Strong attention to detail and a high level of accuracy when executing HR systems transactions and maintaining employee data.
• Ability to troubleshoot routine system issues, investigate discrepancies, and collaborate effectively with functional and technical partners.
• Proficiency with Microsoft 365 applications, particularly Excel, Outlook, Teams, and PowerPoint; ability to use Excel for data review, validation, and reporting.
• Strong organizational and time management skills with the ability to manage multiple priorities, recurring deadlines, and event-driven work.
• Ability to handle sensitive employee and compensation information with discretion and sound judgment.
• Strong written and verbal communication skills with the ability to explain routine systems and data issues clearly to non-technical users.
• Collaborative and adaptable, with the ability to work effectively with HR partners, technical resources, offshore teams, and other stakeholders.
• Ability to work independently on assigned responsibilities while seeking guidance and escalating issues appropriately when needed.
• Interest in continuous improvement, automation, and learning new systems and tools., * Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.

Please ensure all information submitted in your application is complete and accurate. Verification of candidate information may be conducted during the hiring process. Candidates who provide false, misleading, or materially inaccurate information, including residence or location information, may be disqualified from consideration.