Epic Cadence/Prelude Applications Support Coordinator

The Epic Cadence/Prelude Applications Support Coordinator role is accountable for both production support and assigned project delivery. This team balances daily operational commitments with enhancements, implementations, upgrades, and broader cross-functional healthcare IT initiatives. The mission is to ensure seamless patient scheduling and registration workflows while maintaining system stability and compliance.

DAY-TO-DAY RESPONSIBILITIES

· Provide SME-level support for Epic Cadence and Prelude workflows and configuration.

· Manage incidents, requests, maintenance, and enhancements within established SLAs.

· Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.

· Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.

· Maintain accurate application and project documentation while proactively communicating delivery status, risks, and dependencies.

· Support cross-application and cross-functional work as needed while meeting all security, HIPAA, and data governance standards.

· Epic Cadence & Prelude build/configuration experience (4+ years)

· Production support and incident management within established SLAs (4+ years)

· End-to-end project lifecycle delivery (requirements, build, testing, go-live) (4+ years)

ADDITIONAL DESIRED SKILLS

· Cross-application integration and collaboration with third-party vendors

· Offshore delivery model coordination

· HIPAA compliance and healthcare data governance knowledge

· Technical documentation and risk management