IT Deskside Technician

Arconic, a global leader in lightweight multi-material solutions for the automotive, aerospace, and industrial sectors, is seeking a motivated IT OT Deskside Technician II for its Lancaster, PA facility.

This position is ideal for a hands-on, customer-focused IT support professional with strong technical troubleshooting skills. The Deskside Technician will provide direct, on-site technical support to end users in a manufacturing environment, ensuring smooth operation of computer systems, hardware, and software., * Provide deskside technical support for end users (hardware, software, network, and printers).

• Troubleshoot and resolve issues related to Windows 11, Microsoft Office 365, networking, and file shares.
• Support and maintain various brands of printers, scanners, and other peripheral devices.
• Manage user accounts through Microsoft Active Directory.
• Work within ServiceNow or similar ITSM tools for incident and request management.
• Assist with computer asset tracking and equipment moves/installations.
• Provide VoIP phone system support (setup, troubleshooting).
• Ensure compliance with IT security and company standards.
• Communicate technical details clearly to non-technical users.
• Perform lifting and setup of computer and electronic equipment (up to 50 lbs).
• Be available for occasional overtime or off-hour work when required.

• 3+ years of deskside or IT support experience.
• Strong knowledge of Windows 11 troubleshooting.
• Experience with Microsoft Office 365 applications.
• Familiarity with Active Directory and ServiceNow (or other ticketing systems).
• Basic understanding of networking, file shares, and printer support.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask and work effectively in a team environment.

Education

• High School Diploma required (Associate or Bachelor’s Degree in IT preferred).