Application Support - Softeon WMS/TMS-Manager

As an Application Support - Softeon WMS/TMS, you will make an impact by ensuring the stability, optimization, and seamless integration of Softeon warehouse and transportation systems that support critical supply chain operations. You will be a valued member of our technology support and delivery team, collaborating closely with cross-functional partners, stakeholders, and onsite operational teams.

In this role, you will:

• Support and optimize Softeon WMS/TMS applications to ensure high availability and smooth operational performance.

• Troubleshoot system issues, perform root-cause analysis, and implement effective long-term solutions.

• Develop, review, and enhance PL/SQL scripts to improve performance, data processing, and integration workflows.

• Work closely with cross-functional teams to support integrations using the Softeon Integration Framework.

• Maintain documentation and deliver training to strengthen team understanding of system processes and support procedures., Based on this role’s business requirements, this is an onsite position in Alpharetta, GA. At Cognizant, we strive to support a healthy work-life balance through our wellbeing programs. Working arrangements are accurate as of the posting date and may evolve based on project or business needs.

• 8-10 years of hands-on application support experience within warehouse, transportation, or supply chain technology environments.

• Strong experience with Softeon WMS and/or TMS systems.

• Proficiency in the Softeon Integration Framework, including support for complex system integrations.

• Advanced PL/SQL skills for troubleshooting, query optimization, and performance tuning.

• Experience supporting WMS or TMS solutions in Healthcare or similarly regulated environments.

These will help you stand out

• Experience leading stabilization or optimization initiatives for WMS/TMS platforms.

• Ability to translate operational pain points into system enhancements or technical solutions.

• Strong communication and cross-team collaboration skills.

• Experience creating clear process documentation, SOPs, and support playbooks.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role

The annual salary for this position is between $112,500- $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions