Amazon Connect Solutions Engineer

MASH Pro Tech

Sacramento, CA, United States

2 days ago

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Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Application Programming Interfaces (APIs) Amazon Web Services Amazon Cloudfront Amazon S3 Cloud Computing Cloud Computing Security Cloud Engineering Computer Telephony Integration System Configuration Customer Interaction Management (Software) Data as a Services DevOps

+32 more

Amazon DynamoDB Fault Tolerance Identity and Access Management OAuth OpenID Openid Connect Azure Active Directory Ping Identity Salesforce.Com Security Assertion Markup Language (SAML) Single Sign-On Software Deployment Systems Integration Amazon Connect Data Logging Enterprise Software Applications Okta AWS Lambda Infrastructure as Code (IaC) Cloudformation Event Driven Architecture Amazon Relational Database Service Containerization Kubernetes Deployment Automation Data Analytics AWS Fargate Enterprise Integration Tools for Reporting Terraform Api Management Microservices

Requirements

AWS Certified Solutions Architect (Associate or Professional) or equivalent AWS architecture certification.
Extensive experience designing, implementing, and supporting enterprise AWS solutions.
Strong hands-on experience with Amazon Connect and Contact Center technologies.
Expertise with AWS services including Amazon Connect, AWS Lambda, Amazon S3, AWS IAM, Amazon RDS, Amazon DynamoDB, Amazon EKS, Amazon ECS, AWS Fargate, Amazon CloudFront, and Amazon EventBridge.
Experience designing highly available, fault-tolerant, scalable, secure, and resilient cloud architectures.
Experience supporting cloud infrastructure, platform engineering, application modernization, and enterprise integration initiatives.
Experience implementing and supporting enterprise authentication and authorization solutions.
Strong knowledge of Single Sign-On (SSO), OpenID Connect (OIDC), SAML 2.0, and OAuth 2.0.
Experience integrating AWS services with enterprise identity providers such as Microsoft Entra ID, Okta, Ping Identity, or similar platforms.
Strong Infrastructure as Code (IaC) experience utilizing Terraform and AWS CloudFormation.
Experience developing and supporting CI/CD pipelines, automated deployment processes, and DevOps practices.
Experience designing and implementing API integrations, event-driven architectures, and service-to-service integrations.
Experience supporting containerized applications, Kubernetes platforms, microservices architectures, and cloud-native application deployments.
Experience integrating Amazon Connect with enterprise applications, CRM platforms, APIs, reporting platforms, and data services.
Experience configuring and supporting Amazon Connect contact flows, routing profiles, queues, agent hierarchies, voice integrations, chat integrations, and analytics capabilities.
Experience supporting Contact Center modernization, CTI transformation, and migration from legacy contact center technologies.
Experience replacing, modernizing, or integrating legacy Salesforce CTI environments.
Experience supporting large-scale, high-availability production environments with mission-critical workloads.
Experience with operational support, monitoring, logging, troubleshooting, incident response, and root cause analysis.
Knowledge of cloud security best practices, governance, compliance, and operational controls.
Strong analytical, problem-solving, documentation, communication, stakeholder management, and leadership skills.
Experience supporting public-sector, government, or highly regulated environments is highly desirable.

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