Computer Technology Specialist

The purpose of this position is to provide on-site technical support to faculty, staff, and student relating to voice, data, first level network support, desktop support and hardware support. This is accomplished by providing desktop computer software, desktop software utilities, and peripheral support; performing telephone support; providing hardware support; conducting training and providing site direction of technical assistants; performing desktop security computer forensics; and conducting intrusion detection system support. Other duties include set-up and support of registration cables, software, hardware, and printers; training new part-time staff on best practices deployed within the service group; performing research on new and emerging problems as needed; interfacing directly with staff, faculty and department heads; and attending meetings and workshops., This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws requiring verification of identity and authorization to work in the United States. Employment is contingent upon the successful completion of a criminal background check and reference checks. The College reserves the right to cancel, extend, or otherwise modify recruitment actions. Del Mar College is an Equal Opportunity Employer. Upon request, reasonable accommodations will be provided to qualified individuals with disabilities throughout the application process. Del Mar College supports veteran employment and provides consideration to qualified veterans consistent with Texas law. This position is not eligible for employment visa sponsorship now or in the future. Our Culture Del Mar College is committed to fostering a culture aligned with The Viking Way, which emphasizes respect, integrity, collaboration, accountability, and a commitment to excellence. Employees are expected to contribute to a positive work environment by demonstrating professionalism, supporting colleagues and students, and engaging in continuous learning and development. In support of the College’s Strategic Plan 2024-2029, Guiding Star III: Cultivate, all employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College’s ability to serve its students and community., Provides desktop computer software, desktop software utilities, and peripheral support by receiving, opening, creating, and responding to calls; conducting daily installation, maintenance, analysis, troubleshooting, and repairs of computer software and computer software applications; performing client support for e-mail needs and requirements; and performing self improvement research to keep up-to-date with emerging technologies as it relates to the needs of the College. Job Duty Performs telephone support by installing, troubleshooting, repairing, and maintaining telecommunication equipment; and providing reports, completing installation requests, and determining best method to install telephone service to the specified location.

Position requires reliable transportation and the ability to travel to various DMC campuses to provide IT support. Job Duty Provides hardware support by receiving, opening, creating, and responding to calls; conducting daily installation, maintenance, analysis, troubleshooting, and repairs of computer hardware and local network cabling; analyzing labs and users software for future hardware needs; and removing, troubleshooting, and replacing hardware as needed. Job Duty Conducts training and provides site direction of technical assistants by providing training and guidance to part-time technical assistants in the resolution of calls within territory. Job Duty Maintains hardware and software equipment and resources by troubleshooting hardware and software problems; repairing hardware and software problems; installing or replacing hardware; installing, updating, or upgrading software; supporting the College wireless network.

Associates degree in electronics or computer related field.

Level I (NINFTEN30217) - Grade 816: Experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems.

Level II (NINFTEN30192) - Grade 817: One (1) year experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems.

Level III (NINFTEN30193) - Grade 818: Three (3) years experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems. Required Job Knowledge, Skills, Abilities Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Excellent interpersonal and customer service skills.

Ability to work independently or in collaborative environment with limited to no supervision and able to handle unique, and sometimes challenging, situations.

Proven team contributor, self-motivator and problem solver.

Able to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

Maintain familiarity with emerging technologies for personal computer platforms.

Ability to maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

This position requires the ability to work evenings and occasional weekends (Monday-Thursday 10 am - 7:30 pm and Friday 10 am - 3 pm)., 1. * Do you have an Associates degree in electronics or computer related field?

• Yes, I have at an Associate’s degree or higher in electronics or computer related field (Submission of transcripts with conferred date is required).
• No, I do not have the required education. 2. * Do you have experience in the installation, test, repair, maintenance and upgrading of computers, printers, peripherals, desktop applications, utilities, and operating systems?