Desktop Technician

· Provide exceptional user experiences through customer focused support.

· Identify, evaluate, prioritize, remediate, and maintain ownership of customer problems to ensure that issues are resolved appropriately.

· Serve as the primary technical contact for the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment, printers, copiers, IP-based desk phones, mobile devices, and client-side software within established standards and best practices.

· Provide support and maintenance of the business phone, voicemail, and UC systems.

· Perform desktop moves, additions, and changes as requested by management.

· Resolve and/or refer more complex technical problems through a defined escalation process to ensure that issues are resolved in a timely manner.

· Work with vendor support contacts to resolve technical problems with computing equipment and software.

· Generate, document, and communicate the status of support requests using a service management system.

· Assist with IT related projects as assigned by the IT Manager. Work with the IT team and other members of the business to see to them to completion.

· Evaluate functional IT needs to determine specifications for purchases, work with the IT Manager to obtain approval, and the procurement staff to acquire new equipment.

· Maintain an inventory of all desktop computing IT assets.

· Assist in training new and existing users on the proper use of IT resources.

· Other duties as assigned.

· A High School diploma or equivalent is required. An AA degree in information technology or related field is preferred, or the equivalent combination of education, training and experience.

· Minimum of 3 years of experience in diagnosing, troubleshooting, repairing, and building desktops, laptops, and peripherals for the Desktop Technician level.

· Previous experience with client network connectivity and protocols, including Ethernet, TCP/IP, DNS, DHCP, 802.11 and POTS.

· Previous experience installing, imaging, configuring and maintaining desktop operating systems, including Windows 11.

· Previous experience installing, configuring and supporting desktop applications, including Microsoft Office 2021 or Office LTSC (Word, Excel, Access, Power Point, Outlook).

· Previous experience installing, configuring and maintaining printers, copiers, fax machines, scanners, and related peripherals.

· Previous experience installing, configuring and maintaining business class VOIP phones, voicemail, UC, and conferencing equipment.

· Previous experience installing, configuring and maintaining mobile devices, including iPhones, iPads, iOS is desirable.

· CompTIA A+ certification, CompTIA Network + or equivalent experience is required; or willingness/ability to obtain.

· Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk or call center experience.

· Exceptional customer service and interpersonal skills with the ability to build effective relationships.

· Experience working in a team-oriented, collaborative environment.

· Strong analytical and problem-solving abilities with a keen attention to detail.

· Self-motivated with the ability to effectively prioritize and execute tasks under pressure.

· Ability to patiently and tactfully educate users on the proper use of computer equipment and operating procedures in common terms.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation, and OEM guides.

· Understands uses, capabilities, characteristics, and limitations of computers and related equipment.

· Strong written and oral communication skills.

· Proper understanding of common technological terms.

· Valid California Driver’s License and acceptable driving record. This position will require some local travel for picking up computer equipment and supplies as well as driving between buildings.

· Must be able to lift 30 lbs. individually, and 50 lbs. with assistance.

· All applicants must be willing to submit to and pass a drug test and background check., * How many years of experience do you have in diagnosing, troubleshooting, repairing, and building desktops, laptops, and peripherals for Desktop Technician level?

• How many years of experience do you have with client network connectivity and protocols, including Ethernet, TCP/IP, DNS, DHCP, 802.11 AND POTS?
• What desktop operating systems and applications have you installed, configured and maintained?
• What types of office equipment have you installed, configured, and maintained?
• Do you have experience installing, configuring and maintaining business class VOIP phones, voicemail, UC, and conferencing equipment? What types?
• What certifications do you currently have?

Education:

• High school or equivalent (Required)

Monday through Friday, 7:30am-4:00pm and/or as needed. Occasional overtime required.

Pay and Benefits

The pay range is $19.00 - $26.00 per hour. The starting wage will be $19.00 - $24.00 per hour commensurate with experience. This position includes a generous medical, dental, and life/AD&D insurance plan. A 401(k) plan with Company match is available after 1 year. Time off includes paid vacation and sick leave after a brief waiting period, and 10 paid holidays.

Ted Pella, Inc. has been serving the global microscopy community with instrumentation and supplies for over 58 years. We have been in Redding, CA for over 39 years. We sell to the entire USA and all around the world both directly and through a large distributor network. We are a healthy company, growing even throughout uncertain economic times. Visit our web site at https://www.tedpella.com to learn more. We are a family-owned and operated Company, with a professional and friendly atmosphere.