System Analyst

• Configure and update ServiceNow HRSD modules using out-of-the-box functionality to meet evolving HR requirements.
• Modify and maintain forms, fields, lists, UI policies, data policies, and business workflows.
• Maintain and update virtual assistant topics, categories, and automated flows for HR services.
• Manage HR case lifecycle processes, documentation templates, and publishing workflows.
• Ensure all system configurations strictly follow organizational security protocols and design standards.
• Document configuration changes, manage version control, and collaborate with HR stakeholders to gather requirements.
• Provide timely Tier 2 troubleshooting and technical support for ServiceNow HRSD-related issues.

Bachelor’s degree in Information Systems, Computer Engineering, or equivalent practical work experience.

2 to 4 years of proven experience in ServiceNow system configuration or administration.

ServiceNow Certified System Administrator (CSA) or equivalent certification.

Demonstrated experience with ServiceNow HR Service Delivery (HRSD) modules, specifically Case Management, Knowledge Management, and Virtual Agent.

Practical hands-on experience with HRSD-specific configurations and employee relations case management.

Solid understanding of core ServiceNow configuration constructs including workflows, UI policies, and data policies.

Ability to work on-site 3 days per week in Minneapolis, MN (Monday through Friday, 8:00 AM - 5:00 PM).

PREFERRED QUALIFICATIONS

Strong attention to detail and experience following structured Agile frameworks.

Experience collaborating directly with HR business stakeholders on process translation and requirements gathering.

Proven ability to deliver Tier 2 technical support and resolve complex workflow issues.

skills:

Agile,Knowledge Management,ServiceNow,ServiceNow modules,version control,system configuration,configuring,Strong attention to detail,Administration,business requirements,Case Management,delivery experience,HR processes,data policies,Employee Relations,maintenance,security protocols,Service Delivery,ServiceNow Certified System Administrator,Tier 2 support,user experience,workflows