Senior System Administrator - ServiceNow

As a Senior Applications Analyst, you will function as a lead worker over Applications Analysts, Applications Programmer/Analysts, Applications Programmers, and Software Developers; functioning as the key person providing support to the assigned areas applications, scheduling, assigning and reviewing work products/results and taking responsibility for application software development, maintenance, support, testing and documentation., This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office., + Responsible for evaluating various directions/possibilities, both technical and process, in efforts to implement new functionality or enhance support of the area’s applications into the City’s processes.

• Responsible for analysis, design, development and implementation of business application software.
• Implement department/inter-agency/enterprise information technology solutions.
• Develop application software solutions fully integrated into the enterprise infrastructure.
• Responsible for leading applications area enhancements and other efforts, and able to develop new or modified customizations to the delivered software.
• Analyze and integrate enabling technology, existing application/infrastructure and commercial off-the-shelf products consistent with documented business requirements and software specifications.
• Work with Business Partners and Business Analysts to accurately translate business requirements into application software technical specifications.

Application Software Maintenance

• Provide subject matter expertise to assist other staff members in troubleshooting and resolving complex application, database and infrastructure problems.

• Responsible to lead technical efforts in the research, diagnosis, and resolution of critical situations and to develop research plan, communicate technical actions, and required assistance from other team members.
• Responsible for technical direction needed for problem resolution.
• Design and direct vendor software fixes, upgrades and custom modifications.
• Plan and manage application software releases for production and upgrades to proprietary and third-party application software products.

Application Software Support

• Respond to customer needs regarding software failures and other issues.

• Act as vendor technical liaison assisting other staff members, data center operators and system support technicians in resolving application software issues.
• Develop training and support programs for application users and operations supervisors.
• Responsible for coordinating efforts in the area with other areas and interfacing applications.
• Responsible for being the key liaison person between the customers of the area’s applications and the IT staff supporting the applications.
• Responsible for providing peer review on design, development, documentation and other efforts, and able to train and mentor others in the applications area.
• Promote and support Agile methodology in intake, prioritization, and execution of work.

Application Software Testing

• Create and document test plans.
• Perform unit testing, integration testing and regression testing of application software upgrades and maintenance releases.
• Maintain Development, Test, Training, QA, and Production environments.
• Test and debug application software interfaces.
• Coordinate software change requests according to established Quality Assurance change management policy and practice.

Application Software Documentation

• Write comprehensive, accurate and complete technical specifications derived from detailed business requirements.

• Approve application software maintenance and data center operations run-time procedures.
• Approve system production processes and recommend changes that optimize performance.
• Approve backup/restore disaster recovery procedures at the Managed Service provider.
• Schedule and assign work tasks, answer questions on work tasks, and review work products/ results., The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Bachelors Degree in Management Information Systems, Computer Science, Software Engineering or equivalent.

Minimum Experience: Six years’ experience, which has included application development support using specific technical tools.

License/Certifications: System Administrator Certification in supported application., + Knowledge of object-oriented programming methods and component based architectures.

• In-depth knowledge of specific programming languages.
• Extensive knowledge of specific business applications, application software products and computer systems.
• Knowledge of DBMSs, operating systems, and SDLC (software development life cycle).
• Knowledge of ITIL and Agile methodologies and best practices.
• Knowledge of subject matter and processes of supported business areas.
• Knowledge of specific business applications vendors and their application software products.
• Skills in application software design, development and systems integration.
• Excellent interpersonal skills, good analytical and problem skills, and good oral and written communication skills.
• Ability to translate technical terms and information into lay terms.
• Ability to prioritize and schedule multiple assignments and conflicting demands.
• Ability to work as a team and to work independently.
• Ability to pass a Criminal Background Check.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.