Software Engineer II

• Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript to support AI-driven agent platforms
• Build and optimize TypeScript-based agents that power phone and chat communication experiences
• Own technical solutions from design through implementation, testing, deployment, and production support
• Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure
• Contribute to system architecture and technical design decisions for high-volume communication workflows
• Write clean, maintainable, well-tested code and provide thoughtful feedback through code reviews
• Troubleshoot complex production issues and identify opportunities to improve system reliability, performance, and observability
• Mentor less-experienced engineers and contribute to engineering best practices and standards
• Evaluate emerging technologies and identify opportunities to improve our AI-driven customer experiences, This role may include participation in an on-call rotation to support production systems and ensure service reliability. On-call responsibilities may include coverage during nights and weekends. If applicable, frequency and scheduling will be determined by team needs and communicated accordingly.

• 4+ years of professional software development experience post-graduation
• Strong proficiency in .NET and TypeScript or Node.js
• Strong understanding of backend development, API design, distributed systems, and GraphQL
• Experience designing and delivering production software with increasing levels of ownership and complexity
• Experience troubleshooting and supporting applications in production environments
• Ability to write clean, well-tested, maintainable code and effectively review the work of other engineers
• Strong collaboration and communication skills across engineering and cross-functional teams

Preferred Qualifications

• Experience with Sierra AI or similar platforms for building agentic communication experiences
• Experience with IVR (Interactive Voice Response), IVA (Intelligent Virtual Assistant), conversational AI, or contact center technologies
• Experience with cloud platforms and containerization technologies
• Experience building AI or machine learning-driven applications
• Experience designing scalable, highly available backend services
• Experience mentoring or providing technical guidance to other engineers

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $97,000.00-$207,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.