Junior IT Support Technician (Hybrid)

At WSP, our mission is simple: make our clients exceptionally happy and empower them to succeed. As a Junior Helpdesk Technician, you’ll play a key role as the first point of contact for our clients, keeping their technology running smoothly.

This isn’t a siloed helpdesk role. You’ll get hands-on experience across a wide range of IT systems, mentorship from senior engineers, and support to earn industry certifications-all while working in a flexible, collaborative environment.

What You’ll Do

• Be the first point of contact for client support (phone, email, tickets).
• Troubleshoot desktops, networking, Microsoft 365, and common business apps.
• Deliver a great client experience by solving issues quickly-or escalating when needed.
• Assist with projects (on-site and remote).
• Keep tickets updated and documentation tidy.
• Collaborate with a team that values learning, efficiency, and innovation.

Technical Support, Help Desk, Customer Relations, Information Technology & Information Systems, Mentoring, Team Player, Customer Support/Service, Microsoft Product Family, Business Solutions, Desktop PC, * Strong problem-solving and communication skills.

• Ability to explain tech clearly to non-technical people.
• Familiarity with Windows, macOS, Microsoft 365, and networking basics.
• Eagerness to learn and grow in the fast-paced MSP world.
• Reliable transportation.

Bonus points if you have: helpdesk/MSP experience, CompTIA A+/Network+, or knowledge of RMM/ticketing systems.

• Flexibility: 60% remote work, limited commute.
• Balance: No on-call, no overtime.
• Growth: Paid training, certification exams, and career paths to senior or specialized roles.
• Support: Company MacBook, friendly and collaborative team.
• Benefits: Full Gold PPO Health Insurance + 401K with 4% safe harbor matching.

If you’re the kind of person who loves solving problems, helping people, and learning new tech every day, you’ll fit right in at WSP. Apply today and take the next step in your IT journey.