System Administrator / Service Desk Specialist (Korean Bilingual)

• Provide Service Desk support and customer assistance for internal users, addressing technical issues and ensuring timely resolution.
• Perform basic to intermediate system administration tasks, including user account provisioning, access management, and permissions administration.
• Administer and maintain Jira, MSP+, web-based systems, and related business applications.
• Configure and maintain workflows, system settings, and operational processes to support business requirements.
• Investigate, troubleshoot, and escalate system, application, and process-related issues when necessary.
• Analyze operational and business data using Excel and reporting tools to generate KPIs, dashboards, and management reports.
• Collaborate with cross-functional teams to improve service delivery, operational efficiency, and system usability.
• Utilize AI tools and prompt engineering techniques to create, optimize, and maintain AI-assisted workflows and automation solutions.
• Develop lightweight automation solutions using low-code/no-code platforms, scripting, or AI-assisted development tools.
• Support web application integrations and coordinate with technical teams to resolve system issues.
• Monitor system performance, identify recurring issues, and recommend process improvements.
• Contribute to continuous improvement initiatives following Agile principles and best practices.
• Coordinate effectively with U.S.-based teams and Korea-based headquarters on projects, support activities, and operational updates.

Systems Administration/Management, Customer Support/Service, Korean Language, Systems Administration/Management, Customer Support/Service, Korean Language, Information Technology Consulting, Information Technology & Information Systems, Insurance, English Language, * Strong customer service mindset with the ability to support users in a fast-paced environment.

• Excellent troubleshooting, analytical, and problem-solving skills.
• Experience managing user access, permissions, and system configurations.
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Ability to identify operational inefficiencies and recommend process improvements.
• Experience working with global teams and stakeholders across multiple time zones.
• Interest in leveraging AI technologies and automation to improve business processes.
• Strong verbal and written communication skills in both English and Korean., * Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in Service Desk, Help Desk Operations, IT Operations, Application Support, or System Administration.
• Hands-on experience supporting end users, troubleshooting technical issues, and coordinating with various stakeholders.
• Experience performing user and access management within enterprise systems.
• Hands-on experience with Microsoft Excel, including reporting, data analysis, KPI tracking, and dashboard creation.
• Experience administering Jira or similar ticketing/workflow management platforms.
• Understanding of web-based applications and system integrations.
• Experience building automation solutions using AI-assisted development, low-code/no-code platforms, scripting, or similar technologies.
• Knowledge of incident management, issue tracking, and escalation processes.
• Ability to communicate effectively with both U.S.-based and Korea-based teams.
• Fluent verbal and written communication skills in both English and Korean., * Experience supporting enterprise applications and corporate IT environments.
• Knowledge of Agile methodology and continuous improvement practices.
• Experience with Power Automate, Power Platform, Copilot, ChatGPT, or similar AI-based productivity tools.
• Experience with reporting and business intelligence tools.
• Background supporting large-scale global organizations.