IT Support Technician | Secondary School | Cumbria

A welcoming and forward-thinking secondary school in Cumbria is seeking a skilled, proactive, and technically confident IT Technician to join its support team on a full-time, permanent basis. This is an excellent opportunity for a motivated IT professional to play an essential role in maintaining the school’s digital infrastructure, supporting staff and students, and ensuring technology enhances teaching and learning., This secondary school is looking to appoint a reliable and solution-focused IT Technician to provide effective technical support across its computer systems, networks, and digital learning resources. The successful candidate will be responsible for troubleshooting hardware and software issues, maintaining IT equipment, and ensuring that the school’s technology operates efficiently and securely.

Working closely with teaching staff, administrative teams, school leadership, and external IT providers, you will provide first-line technical assistance, support classroom technology, and contribute to the ongoing maintenance and improvement of the school’s IT systems.

This full-time, permanent position offers an excellent opportunity for an enthusiastic IT professional to develop their technical expertise while making a meaningful contribution to a busy educational environment., * Provide first-line technical support to teaching staff, administrative personnel, and students, resolving hardware, software, and connectivity issues efficiently.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, interactive displays, and other classroom technology.
• Support the maintenance of school networks, Wi-Fi connectivity, user accounts, and access permissions across relevant IT systems.
• Assist with the administration of Microsoft 365, Windows operating systems, and educational software platforms used across the school.
• Monitor IT equipment, maintain accurate asset records, and coordinate repairs, software updates, and routine system maintenance.
• Support the implementation of cybersecurity measures, data protection procedures, and appropriate online safety practices in line with school policies.

• A relevant qualification in Information Technology, Computer Science, IT Support, or an equivalent technical discipline, or demonstrable practical IT support experience.
• Previous experience in an IT Technician, IT Support Assistant, Helpdesk Technician, or similar technical support role, ideally within an educational environment.
• Strong working knowledge of Windows operating systems, Microsoft 365, computer hardware, networking fundamentals, and troubleshooting procedures.
• Excellent communication, organisational, and problem-solving skills, with the ability to explain technical issues clearly and prioritise support requests effectively.
• An enhanced DBS check with the appropriate barred list check where legally required (or willingness to undergo the necessary checks), alongside a strong commitment to safeguarding, confidentiality, and data protection.