IT TECHNICIAN

Criteria Essential Desirable Knowledge and Demonstrate a passion for Knowledge of enterprise IT Understanding enabling and supporting the usetechnologies and solutions of IT to support the teaching andincluding hardware, software learning of pupils. and infrastructure.

Demonstrate a passion for Good knowledge of Microsoft computing and technology. server applications and associated technologies. Good knowledge of: Demonstrate an understanding

• Microsoft Server and of the ITIL framework. Desktop operating systems

• Active Directory DomainA working practical knowledge Services of network infrastructure

• Microsoft Office desktopsolutions, topologies, and packages implementations.

• Microsoft Cloud SaaS applications such as Microsoft 365

• Apple iOS and iPadOS operating systems

A strong knowledge and understanding of computer hardware and software.

A practical understanding of the principles of cyber-security and endpoint protection.

An awareness and understanding of the importance of confidentiality and data protection.

Demonstrate an understanding of customer service.

An understanding of the basics of the role of IT within an educational environment. Qualifications Possession of an appropriate IT Microsoft Certified qualification, or willingness toProfessional (MCP). work towards this. ITIL Foundation or above. Minimum 5 GCSE passes grade A-C (or equivalent), including English and Maths. Skills and Abilities Skills in the installation and Skills in installation and maintenance of computer maintenance of network hardware and software. infrastructure solutions.

Ability to use own initiative toScripting and automation. prioritise and organise conflicting on-going and Ability to install and support immediate demands in a enterprise IT technologies and pressurised environment. solutions.

Ability to use and support IT Skills in the maintenance and effectively and appropriately. support of server hardware and software. Ability to build good working relationships with colleagues Skilled in analytical and and to be an active team strategic thinking. member.

Ability to multi-task within own remit.

Strong, effective and confident communication skills both written and verbal.

Skilled in providing effective and efficient customer service.

Strong organisational skills.

Strong problem-solving and analytical skills. Experience Experience of working within anExperience of providing IT environment, including the technical IT support in an installation and support of botheducation environment. computer hardware and software. Experience of working with and supporting education specific Demonstrate experience safeguarding and behaviour supporting a wide-range of systems. Microsoft cloud applications, services and associated Experience of using a range of technologies. Microsoft server applications.

Experience of working in a fastExperience of supporting paced office environment. network infrastructure solutions. Experience of working with stakeholders. Experience of supporting print management systems. Personal time management. Experience of supporting building management systems including access control systems.