Modern Workplace & Infrastructure Administrator

The Modern Workplace & Infrastructure Administrator is a hands-on technical role responsible for supporting end users, Microsoft 365 services, collaboration platforms, infrastructure operations, and emerging workplace technologies across North America. This position serves as a key contributor to WIS’s digital workplace strategy, combining traditional IT support and infrastructure responsibilities with Microsoft’s modern productivity platform, including Teams, SharePoint, OneDrive, Microsoft 365 Copilot, Power Automate, and related technologies. The ideal candidate is a service-oriented technologist who enjoys solving business problems, improving user productivity, and helping employees leverage modern technology solutions. This role supports day-to-day IT operations while also identifying opportunities to streamline processes, automate repetitive tasks, and improve the employee experience through Microsoft 365 and AI-enabled solutions. This position reports to the Vice President of Information Technology., End User Support & Service Delivery

• Provide hands-on support for desktops, laptops, mobile devices, printers, peripherals, and conferencing systems.
• Troubleshoot and resolve user issues related to Windows, Microsoft 365, Teams, SharePoint, OneDrive, and business applications.
• Serve as an escalation point for complex Service Desk incidents and requests.
• Support onboarding, offboarding, user provisioning, and access management activities.
• Ensure tickets are documented, resolved thoroughly, and closed with clear outcomes.
• Deliver excellent customer service while maintaining high levels of professionalism and responsiveness.

Microsoft 365 & Modern Workplace

• Administer and support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
• Support Microsoft Teams meetings, calling, collaboration spaces, and conference room technologies.
• Assist with Microsoft 365 licensing, user administration, security groups, and access management.
• Promote adoption and effective utilization of Microsoft productivity tools.
• Develop and maintain user documentation, knowledge articles, and training materials.

AI, Automation & Digital Productivity

• Support WIS’s adoption of Microsoft 365 Copilot and related AI-enabled technologies.
• Assist with the development and maintenance of Copilot Studio agents and knowledge-based solutions.
• Create and maintain Power Automate workflows that improve efficiency and reduce manual effort.
• Partner with business users to identify automation opportunities and process improvements.
• Monitor usage, adoption, and effectiveness of workplace automation solutions.
• Support AI governance, security, and compliance requirements established by the IT organization.

Infrastructure & Network Support

• Assist with troubleshooting network connectivity issues including LAN, WAN, VPN, wireless, and ISP services.
• Support servers, cloud services, endpoint technologies, and core infrastructure under the direction of Infrastructure leadership.
• Participate in infrastructure maintenance, upgrades, patching, and operational support activities.
• Coordinate with vendors and service providers to resolve infrastructure-related issues.
• Assist with monitoring and maintaining system availability, reliability, and performance.

Continuous Improvement

• Maintain accurate technical documentation and operational procedures.
• Identify recurring issues and recommend practical solutions.
• Support standardization of hardware, software, and support processes.
• Contribute to initiatives that improve productivity, security, reliability, and employee experience.
• Stay informed on emerging Microsoft technologies and workplace productivity solutions., Within the first 12 months:
• End-user support issues are resolved efficiently and consistently.
• Microsoft 365 services remain stable, secure, and well supported.
• Technical documentation is improved and regularly maintained.
• User satisfaction and service responsiveness improve.
• New automation opportunities are identified and implemented.
• Microsoft Copilot and related productivity tools achieve measurable adoption and business value.
• Infrastructure teams gain a reliable hands-on partner supporting North American operations.

Petroleum, Entrepreneurship, Employee Relations, Microsoft Product Family, Emerging Technology, Help Desk, Microsoft SharePoint, Technical Support, Microsoft Infrastructure, Process Development, * 3-7 years of experience supporting enterprise IT environments.

• Strong experience supporting Microsoft 365 technologies.
• Experience supporting Windows endpoints and end-user computing environments.
• Working knowledge of networking fundamentals including TCP/IP, VPN, wireless networking, DNS, and firewalls.
• Experience troubleshooting issues across endpoint, collaboration, infrastructure, and network layers.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with global teams.

Preferred

• Experience administering Microsoft Teams, SharePoint Online, and OneDrive.
• Experience with Power Automate or other workflow automation platforms.
• Experience supporting Microsoft 365 Copilot or similar AI productivity tools.
• Experience with endpoint management solutions such as Microsoft Intune.
• Experience supporting geographically distributed environments.
• Microsoft certifications including MS-102, AZ-900, or related certifications.
• Familiarity with Power Platform technologies.

WIS deeply values fair and equitable wages that enable our employees and their families to thrive. As such, we offer a competitive salary that rewards you for the hard-earned education and experience you bring to the role and increases as you continue to grow and develop. We also prioritize rewarding our employees with benefits that reflect how much we value their contributions. Join us, and you can expect an extensive and generous benefits package, including health insurance, vacation pay based on years of relevant experience not tenure with the company, sick pay, paid holidays, a 401(k)-retirement plan with a 4% employer matching, on-site gym and locker rooms, free parking, and other key benefits. Diversity, Inclusion, and Equal Opportunity We believe that diversity is critical to our mission, and we value an inclusive culture. We strongly encourage applications from people with lived experiences related to our programs and applications from people of color, persons with disabilities, women, and LGBTQ+ individuals. WIS is an equal opportunity employer; we do not discriminate in employment based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age, or sexual orientation.

Headquartered in Houston, Texas, Wellbore Integrity Solutions (WIS) operates globally in the oilfield services sector, and provides customers with a suite of products, applications, and services on ensuring well integrity throughout the life of the well. We employee more than 1,300 people working across six continents in over 25 countries.