Technical Support Engineer (Hybrid)

Our clients rely on us to manage their entire infrastructure, everything from endpoint troubleshooting, server, switch, and firewall configuration to cloud infrastructure. Many of our clients are migrating their workload to the cloud. By joining us, you will be part of a team that ensures our clients’ technology meets the needs of their business.

Please note that this is not a software engineering position. However, we highly value candidates with experience in cloud infrastructure and PowerShell.

What will you do? The following could vary based on your skills and experience.

• You will be responsible for configuring, monitoring, and maintaining clients’ endpoints, cloud infrastructure, servers, and networks by troubleshooting and maintaining them.
• You will set up, install, configure, and support endpoints and network equipment.
• Senior engineers will spend much of their time on project work, which you may assist them. You will use Senior Engineers as a mentor to help guide and mentor you.
• You will be actively involved in implementing endpoint, cloud, and network security measures.
• You will be required to participate in our on-call rotation, approximately two to three times a year.

Support is typically done remotely with the occasional visit to client sites. All work is dispatched from our Forest Hills office with access to a company vehicle.

After the initial onboarding and training period, you will work a combination of time in our office and at the client’s office. You may go to one or as many as five clients within a day, depending on the project/scope of work, but you may return for multiple days until all the work is complete. You may be included in an on-site rotation and visit certain clients weekly or monthly.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a Associate’s degree?, We are seeking an IT Support Engineer with at least two years of experience in the field to senior-level. Please note that pay is based on skill and experience., * Associate’s Degree in Computer Science, Information Technology, or equivalent experience is required.

• Must have at least two years of hands-on technical experience in a production environment, post-graduation. New graduates are not encouraged to apply.
• We value certifications! Our partners include Microsoft, Watchguard, Datto, Cisco, Symantec, VMware, and HP/Aruba. You must be able to earn new certifications as part of the job requirement., * Microsoft Windows Server including Azure virtual servers
• Microsoft Windows Client Operating Systems
• Microsoft Office with strong experience with Microsoft 365
• Microsoft Active Directory and Entra
• Virtualization including VMware ESXi/vCenter and Microsoft Hyper-V
• Various Antivirus/EDR/EPDR applications including SentinelOne and WatchGuard/Panda
• WatchGuard VPN Client or other remote access applications

Hardware:

• Barracuda Appliances
• HP & Dell PCs, Workstations, Laptops & Tablets
• HP ProLiant Servers (all makes and models)
• HP Switches
• WatchGuard, HP or other wireless products
• Firewalls - Including WatchGuard
• APC UPSs

Bonus:

• Experience working for or with MSPs
• RMM and PSA tools
• QuickBooks
• Citrix virtualization
• On-prem to cloud migrations, including Microsoft 365 and SharePoint

Key points about the ideal candidate:

• Communication Skills: Communicate effectively with both technical and non-technical audiences, both verbally and in writing.
• Adaptability: Work both in a team and independently, in a fast-paced environment, and handle multiple tasks simultaneously.
• Organizational Skills: Will demonstrate strong organizational skills and attention to detail.
• Leadership Skills: Demonstrate the ability to influence across organizational boundaries and effectively communicate complex technical concepts to executive-level stakeholders.
• Problem-Solving: Identify and solve problems effectively.
• Work Ethic: Has a strong work ethic and professional etiquette.

Physical Requirements:

• Must be able to lift 25 to 50 pounds.
• Employees may be required to stand, walk, kneel, stoop, crawl, and reach with hands and arms.

Miscellaneous:

• Work week, Monday-Friday, 8:00 am to 5:00 pm (Overtime/weekends as needed).
• Must be able to pass a series of background checks.
• Must have a current and valid driver’s license with proof of insurance. As an ongoing condition of employment, you must maintain a valid and current driver’s license.
• Although this is considered a hybrid position, out-of-state candidates are not encouraged to apply as there is a weekly in-office requirement. This program allows you to work from home up to 2 days per week. Must live within our geographical region., * Driver’s License (Required)

Pulled from the full job description

• Referral program
• Professional development assistance
• AD&D insurance
• Parental leave
• 401(k)
• Health insurance
• Retirement plan, * Excellent Pay - $50,000.00 - $105,000.00 per year based on skill and experience.
• You may be eligible for the Techcentives Bonus Plan, which will be offered in accordance with the program’s established criteria and requirements. This allows an individual an additional earnings opportunity.
• Benefits consist of Medical, Dental, Vision, and Life Insurance, in which the majority is paid by the employer. Additional Life, AD&D, and Disability insurance are also available.
• Paid Time Off (Holidays, Bereavement, Maternity/Paternity, Charity Days, etc.)
• Retirement plan including an IRA Match
• Training and certification benefit
• FREE Parking, Jean Days, Lunches, Healthy Snack Program, etc., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance