Secret Helpdesk

Insight Global is seeking Secret Tier 2 Support Technicians to support a large-scale IT environment in the National Capital Region. These individuals will serve as the escalation point between Tier 1 support and advanced systems teams, troubleshooting hardware, software, networking, and end-user issues. Candidates will work hands-on with laptops, desktops, enterprise applications, user profiles, network connectivity, and peripherals while ensuring issues are thoroughly documented and efficiently resolved. This is a great opportunity for cleared IT professionals looking to continue building their technical support experience in a fast-paced environment.

• Active Secret clearance
• High school diploma or equivalent
• 1-3 years of IT support experience, ideally Tier 1, Tier 2, desktop support, help desk, or break/fix
• IT certification, such as: CompTIA A+, Network+, Security+, Entry-level Microsoft 365 certification
• Experience troubleshooting hardware, software, and end-user IT issues
• Experience building, configuring, and deploying laptops/desktops
• Working knowledge of TCP/IP, DNS, DHCP, and VPNs
• Experience with ticketing systems such as ServiceNow, Zendesk, or ConnectWise
• Strong communication and customer-service skills
• Ability to troubleshoot independently and appropriately escalate Tier 3 issues

Plusses:

• Associate or bachelor’s degree in an IT-related field
• Experience supporting printers, scanners, VOIP phones, and other peripherals
• Experience with file/profile migrations and enterprise user data transfers
• Exposure to basic firewall troubleshooting
• Prior experience supporting users in a DoD or cleared environment

$30/hr to $35/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.