Temporary IT Support Technician

Northwestern University Facilities Management IT is seeking a temporary, full-time IT Support Technician to provide frontline technical support at our Evanston campus office located at 2020 Ridge Avenue. This is a 100% on-site role; remote work is not available. The successful candidate will serve as the first point of contact for technology support needs within the Facilities Management department, providing hands-on assistance to staff, handling incoming inquiries, and supporting device deployment and lifecycle activities. Occasional travel to the Chicago campus using a department vehicle may be required.

Specific Responsibilities:

Front Desk / Counter Support:

• Serve as the primary point of contact at the IT support counter at 2020 Ridge Ave, assisting walk-in staff with technical requests in a professional and courteous manner.

Phone Support:

• Answer incoming calls to the Facilities IT help line, triage requests, log tickets, and direct callers to appropriate resources.

Device Deployment:

• Assist with the setup, configuration, and deployment of iPads and other mobile devices, including enrollment and basic application configuration.

Laptop Imaging:

• Support the imaging and reimaging of laptops and desktops using established procedures and tools (training provided).

Hardware & Inventory Support:

• Assist with tracking, labeling, and organizing IT equipment and hardware inventory.

General IT Support:

• Provide basic end-user troubleshooting and support for hardware, peripherals, and standard software applications.

Campus Transportation:

• Drive department vehicle on campus or to the Chicago campus as needed (valid driver’s license required).
• Perform other duties as assigned to support the Facilities IT team.

Miscellaneous

Perform other duties

Training will be provided on Facilities-specific systems, tools, and procedures. A 100% skills match is not required .

• High School Diploma or equivalent
• 1 year of IT support, helpdesk, or customer service experience, OR equivalent combination of education and experience
• Basic knowledge of Windows operating systems and common productivity software (Microsoft 365)
• Strong customer service orientation and professional communication skills
• Valid driver’s license required (for occasional on-campus and Chicago campus driving)
• Ability to work on-site full-time, Monday-Friday, 8:30 am-5:00 pm at 2020 Ridge Avenue, Evanston

Preferred Qualifications:

• Associate’s degree or higher in Information Technology or a related field
• Experience with mobile device setup (iOS/Android) or laptop imaging
• Familiarity with IT ticketing systems
• Eagerness to learn and adapt in a dynamic, team-oriented environment

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions