Desktop Support Technician- Onsite Overland Park, KS

• Resolve technical issues via ticketing system: Address and resolve routine incidents and service requests with accuracy and efficiency.
• Ensure quality documentation: Enter clear, detailed information into tickets, capturing all relevant data for tracking and reporting.
• Follow through on every ticket: Complete follow-up actions and ensure resolutions meet user expectations.
• Build knowledge resources: Contribute to self-help articles and documentation for common issues, resolutions, and workarounds.
• Apply best practices in support: Deliver exceptional customer service while adhering to established support standards.
• Troubleshoot systematically: Diagnose issues using structured problem-solving techniques.
• Expand technical knowledge: Stay current on corporate products and tools to improve first-contact resolution rates.

We’re looking for a detail-oriented and customer-focused Help Desk Support Specialist to join our team. This role is primarily focused on resolving technical issues through our ticketing system, ensuring timely and accurate support for internal users. If you enjoy troubleshooting, documenting solutions, and improving processes, this is the role for you!, * High school diploma or GED

• Experience using a ticketing system
• Strong typing skills for quick and accurate data entry
• Excellent organizational and follow-up abilities

Preferred Qualifications

• Associate’s degree
• Prior IT support experience in a professional environment
• Basic networking knowledge (e.g., troubleshooting connectivity, DHCP, DNS; familiarity with tools like PING, IPCONFIG, NSLOOKUP, TRACERT)
• Proficiency with Microsoft Windows 11 and Office applications (Outlook, Word, Excel, PowerPoint); Office 365 experience is a plus

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.