IT Support Specialist

Step into an entry-level IT Support Specialist role where you’ll be the go-to resource helping employees stay productive-supporting Windows PCs/laptops, printers, mobile devices, and Microsoft 365 (Outlook, Teams, etc.). You’ll troubleshoot day-to-day issues, manage tickets, assist with account/password/access requests, and escalate more complex problems while building real enterprise IT skills. If you’re detail-oriented, customer-focused, and have 1+ year of help desk/desktop support experience (plus exposure to tools like ServiceNow, Intune/Tanium, or Active Directory), this is a strong next step to grow your career. Apply now to gain hands-on experience with modern endpoint support and a structured environment that values learning and continuous improvement.

If you enjoy solving real user problems and want a role that builds enterprise-level IT fundamentals fast, this IT Support Specialist opportunity is a strong next step. As an IT Support Specialist, you’ll be a frontline resource for end-user support-handling tickets, troubleshooting Windows and Microsoft 365 issues, and keeping laptops, desktops, printers, and peripherals running smoothly. The IT Support Specialist works in a team environment with clear processes, escalation paths, and plenty of hands-on exposure to endpoint management, access support, and continuous improvement., * 1+ year of experience in help desk, service desk, desktop support, or IT support

• Strong troubleshooting ability across:
• Windows PCs/laptops, peripherals, printing, and basic connectivity
• Microsoft 365 apps (Outlook, Teams, Word/Excel) and common browsers
• Professional customer support skills (clear communication with technical and non-technical users)
• Ticket documentation discipline: capturing steps taken, outcomes, and next actions
• Comfort following standard procedures for access requests and security practices, * Exposure to an IT service management platform (ex: ServiceNow or similar)
• Endpoint management experience (ex: Intune, Tanium, or similar tools)
• Basic familiarity with directory/access concepts (ex: Active Directory / Entra ID)
• Experience supporting a regulated or process-driven environment

Preferred Education and Experience

• Associate degree (or higher) in IT, Computer Science, Information Systems, or related field (or equivalent experience)
• Experience supporting users in a professional, multi-user environment

Other Requirements

• Relevant certifications are a plus (CompTIA A+ / Network+ or Microsoft-related certs)
• Ability to manage multiple tickets while providing timely status updates and clean documentation