Information Technology - Systems Support

This position serves as the primary technical liaison for manufacturing execution and shop floor management systems, ensuring seamless production operations across complex aerospace/defense manufacturing environments. The specialist is responsible for the day-to-day integrity, troubleshooting, and optimization of the MES - SAP SFM platforms, directly impacting production throughput, quality, and compliance., * Production Support & Operations: Provide real-time support for MES (Manufacturing Execution System) and SAP SFM (Shop Floor Manager) modules, performance, and data integrity during all production shifts.

• Complex Issue Resolution: Act as the focal point for escalating production anomalies, leveraging systematic troubleshooting methodologies to isolate root causes affecting shop floor workflows, material flow, resource allocation, and genealogy tracking.
• Root Cause Analysis (RCA): Lead or participate in cross-functional RCA sessions for production downtime, quality deviations, system errors, and data discrepancies, documenting findings and corrective action plans in compliance with industry standards (AS9100, ITAR, etc.).
• System Configuration & Maintenance: Assist in system upgrades, patches, parameter changes, and workflow optimizations within MES/SAP SFM to align with evolving production requirements, engineering changes, and capacity plans.
• Data Integrity & Reporting: Ensure accurate capture of production transactions, labor reporting, material consumption, and traceability data; generate/validate daily/weekly operational reports for production management and continuous improvement initiatives.
• Cross-Functional Collaboration: Partner with production supervisors, industrial engineers, quality assurance, IT, and platform teams to resolve system-enhanced process gaps, implement corrective actions, and support lean manufacturing initiatives. User Training & Enablement: Provide guidance and end-user support to shop floor operators, leads, and engineers on MES/SAP SFM interfaces, ensuring adherence to standardized workflows and data entry protocols.

Technical Support, SAP, Manufacturing, Identify Issues, Aerospace and Defense, Machining, Production Support, Data Quality, Manufacturing Execution Systems (MES), Operational Support, * Proven experience with MES platforms (e.g., Siemens Opcenter, Client Field Process, or Lockheed Martin-integrated variants) and SAP SFM/ERP modules.

• Strong working knowledge of manufacturing data models, shop floor signaling, work order management, and material traceability.
• Proficiency in SQL, scripting (Python/VBA), and data visualization tools for diagnostics and reporting.
• Familiarity with integration frameworks (OPC-UA, REST APIs, MQTT) connecting MES to PLCs, ERP, and MOM systems.
• Understanding of aerospace/defense manufacturing constraints (ITAR, CMM, POAM) is a plus.