Technology Support Specialist - Level I- 2026-27 SY

Routine Activities

• Receive calls from the Helpdesk line in a timely manner.
• Remotely resolve computer related issues.
• Route Helpdesk calls to the appropriate department as needed.
• Conduct in-house repairs and install software as needed.
• Give technical assistance and in-service training as needed.
• Create support tickets and route to the appropriate Level II Technology Support Specialist.
• Escalate widespread issues to Level III Support Specialist or Supervisor.
• Perform duties in a professional, ethical, and responsible manner.
• Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.
• Perform other duties as assigned.
• Ensure data integrity and confidentiality.

Professional Growth and Development

• Participate in staff development activities to improve job-related skills.
• Demonstrate interest and initiative in professional improvement.

Supervisory Responsibilities

• None

EQUIPMENT USED:

• Windows desktops/ laptops, iOS/Android devices, and Chromebooks
• IP Based telephony equipment
• Various third-party computer and network products and software

Technical Support, Technical Support, Help Desk, Problem Solving Skills, Computer Certifications, Customer Support/Service, Computer Hardware, Computer Software, High Tech Industry, Time Management, Education/Certification:

• High-school diploma or equivalency (GED) is required
• Associate degree or high-level certification in computer related field preferred
• Work experience in related field accepted

Special Knowledge/Skills:

• Great Customer Service skills
• Knowledge of computer hardware and software applications
• Experience with Windows and Chrome OS
• Ability to assist employees with varying degrees of technical capabilities

Experience:

• One to three years in computer-related field preferred
• One to three years in customer service preferred, * Ability to sit or stand for extended periods
• Reaching above shoulder, use of fingers, repetitive hand motions
• Prolonged use of computer
• Moderate lifting and carrying; up to 50 pounds

Mental Demands

• Maintain emotional control under stress
• Work with frequent interruptions, Environmental Demands
• Normal computer room environment
• Travel: Minimal in-district

The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.

The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job description is not an employment agreement or contract. The administration has the exclusive right to alter this job description at any time without notice.

Approved by Immediate Supervisor:

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Reviewed by HR Director:

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Received by Employee:

Date