Network Engineer

American PCS Inc, a growing Managed Service Provider (MSP) based in Council Bluffs, IA, is seeking a skilled and motivated Network Engineer to join our team. This role is responsible for handling escalated support tickets, troubleshooting complex network issues, and designing and implementing network solutions for a diverse client base.

The ideal candidate is experienced in multi-vendor environments, thrives in fast-paced MSP settings, and is passionate about delivering reliable, secure, and scalable network solutions.

Key ResponsibilitiesNetwork Support & Escalations

• Serve as a Tier 2/3 escalation point for network-related service desk tickets
• Diagnose and resolve complex networking issues across multiple client environments
• Perform root cause analysis and document resolutions for recurring issues
• Collaborate with service desk and engineering teams to ensure timely resolution of incidents

Project Work & Implementation

• Design, deploy, and maintain network infrastructure solutions for client projects
• Lead or assist in network upgrades, migrations, and new installations
• Implement best practices for performance, redundancy, and security
• Provide technical guidance during project planning and execution

Network Administration & Maintenance

• Configure and manage firewalls, switches, and wireless networks
• Perform firmware upgrades, patching, and proactive monitoring
• Maintain documentation for network diagrams, configurations, and procedures
• Ensure networks meet client SLAs and security requirements

Technical Environment

Primary technologies include:

• Firewalls: Fortinet (primary), SonicWall, WatchGuard, Meraki
• Switching: HPE Aruba (primary), Cisco Meraki
• Wireless: Fortinet, Meraki
• Additional Exposure: VPN technologies, VLANs, SD-WAN, network security best practices

Do you have experience in Wireless networking?, * 3+ years of hands-on networking experience (preferably in an MSP or multi-client environment)

• Strong troubleshooting skills across routing, switching, and firewall technologies
• Experience with at least one of the following: Fortinet, Aruba, Meraki, SonicWall, WatchGuard
• Solid understanding of:
• TCP/IP, DNS, DHCP
• VLANs, VPNs, NAT
• Network security concepts
• Ability to manage multiple priorities and work in a fast-paced environment

Preferred

• Experience in MSP or IT services environments
• Certifications such as:
• Fortinet NSE
• Aruba (ACSA/ACSP)
• Cisco CCNA/CCNP
• Experience with network monitoring and documentation tools
• Strong customer-facing communication skills

Soft Skills

• Excellent problem-solving and analytical abilities
• Strong communication and documentation skills
• Ability to work independently and as part of a team
• Customer-focused mindset with a commitment to service excellence

Pulled from the full job description

• Referral program
• Professional development assistance
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * Work with a variety of technologies and client environments
• Opportunity to grow technical skills across multiple platforms
• Collaborative and supportive team culture
• Exposure to both support and project-based engineering work

Pay: $75,000.00 - $87,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance